Advocated for client needs assertively within larger systems of care, helping them access necessary resources.
Liaised with external organizations to refer clients for additional services as needed, such as legal assistance or housing support.
Managed caseloads efficiently, resulting in timely assistance for clients seeking housing support services.
Participated in ongoing professional development opportunities to maintain knowledge of best practices within the field of peer support leadership.
Collaborated with multidisciplinary teams to provide well-rounded support for clients and their families.
Supported the development of goal-oriented action plans for residents seeking long-term housing solutions.
Advocated on behalf of clients to secure necessary resources and supports, resulting in increased housing stability.
INSTRUCTOR: RECREATION ACTIVITY AIDE
Edison College
03.2024 - Current
Creates lesson plans, assignments, and exams from scratch for new courses, such as person-centered care and basic program facilitation
Demonstrates a high level of organizational skills to set priorities, schedule deadlines, and attend to student concerns across multiple courses
Employs interpersonal and teamwork skills, with an ongoing interest in student success and life-long learning
Utilize intercultural communication skills with English language learners to work as therapeutic recreation aides within the Canadian context
TUTOR
Tutor Doctor
07.2023 - 09.2024
Employ strong communication and organizational skills to optimize learning opportunities during tutoring sessions
High level of punctuality and reliability to create structured and supportive environments that centre complexities of individual learners
Support students in leveraging creativity to explain concepts and design flexible assessments that meet individual student needs
Uses active and reflective listening to ensure students meet their academic goals
Manages time efficiently to create tailored lesson plans before tutoring sessions that work with the student's strengths
Leverages high attention to detail to create case notes for parents and administrators on the progress of the students
LIFE ENRICHMENT WORKER
Steeves and Rozema Group Twins Lake Terrace Long Term Care
11.2022 - 07.2024
Lead and/or assist in program development, implementation, documentation, and evaluation
Lead and/or assist group as well as one-on-one activity programs
Ability to assess, document and plan residents' recreation, leisure, therapeutic and restorative care needs
Ability to function in all aspects of life enrichment, including recreation and leisure, therapeutic programs, restorative care, and volunteerism
RECREATION FACILITATOR
Vision Nursing Home
02.2022 - 10.2022
Helped plan, organize, and deliver a comprehensive recreation program
Participated in team planning and program planning for both individual residents and overall plans of care
Maintained resident and department records, including individual assessments
Worked collaboratively with resident volunteers, family, and staff
Consulted with residents to identify what more they'd like to do more of and what they'd like to do less of to give residents agency in determining how they spend their time and match them with programs they're interested in
Education
BACHELOR OF SOCIAL WORK -
University of Waterloo
12-2025
HONOURS BACHELOR OF ARTS (BA) - Social Development Studies, Social Work and Social Policy
University of Waterloo
11.2024
DIPLOMA - Recreational Therapy
Lambton College
06.2022
Skills
Adept at meeting the needs of people and providing engagement options developed through 20 years in customer service
A well-defined approach to de-escalation developed over the course of 20 years across a variety of situations ensures people’s needs and safety
Approaches relationship building with openness to ensure the client is heard and to identify needs quickly
Leverages knowledge of Microsoft Suite, Point Click Care, and Activity Pro to develop and deliver long-term care programming with high proficiency that supports residents’ needs
Well, adapted to consistently changing environments, maintaining awareness of rules and policies, and leveraging flexibility to ensure daily operations meet clients’ safety
Comfortable developing, iterating, and delivering programming in different modalities to a broad range of diverse populations, including people with developmental disabilities, seniors, and children
1-year experience in long-term care, sitting with and conversing with residents in ways that maintain their dignity while providing feeding assistance
Strong knowledge of medical terminology evidenced by 3 years of experience working with / working as part of an interdisciplinary team in long-term care in the recreational therapy field / in the field of recreational therapy
Program Planning
Medical Terminology
Time Management
Conflict Resolution
Creative Problem Solving
Team Leadership
Mentoring
Timeline
Housing Support
Indwell
08.2024 - Current
INSTRUCTOR: RECREATION ACTIVITY AIDE
Edison College
03.2024 - Current
TUTOR
Tutor Doctor
07.2023 - 09.2024
LIFE ENRICHMENT WORKER
Steeves and Rozema Group Twins Lake Terrace Long Term Care
11.2022 - 07.2024
RECREATION FACILITATOR
Vision Nursing Home
02.2022 - 10.2022
DIPLOMA - Recreational Therapy
Lambton College
BACHELOR OF SOCIAL WORK -
University of Waterloo
HONOURS BACHELOR OF ARTS (BA) - Social Development Studies, Social Work and Social Policy