Lesley Koopman
Edmonton,Canada
Summary
Results-oriented professional well-versed in project coordination and process improvement. Known for driving initiatives that streamline operations and enhance productivity. Proven ability to foster teamwork and adapt to evolving project needs with focus on achieving objectives.
Overview
8
8
years of professional experience
Work History
National Coordinator of Quality Assurance
Big Brothers Big Sisters of Canada
01.2023 - Current
- Managed full-cycle 4-Year and Interim QA Reviews, ensuring agency compliance with National Standards and accreditation requirements.
- Conducted policy and documentation reviews across governance, risk management, HR, financial management, and child safety.
- Analyzed KPI data, survey feedback, and agency submissions to produce evidence-based reports with actionable recommendations for continuous improvement.
- Developed and delivered comprehensive final reports, highlighting areas of strength, performance trends, and improvement opportunities.
- Co-designed evaluation tools and processes to enhance client interaction, data collection, and service quality.
- Served as primary liaison for agencies, managing communications, orientations, data collection, and follow-up support.
- Mentored junior staff, providing training and guidance on QA review processes and data analysis to ensure smooth knowledge transfer and team development.
- Devised and implemented processes and procedures to streamline operations.
Investigations Officer
Beverage Container Management Board
01.2020 - 01.2022
- Professional communications between different stakeholders (public, depot operators and government representatives).
- Wrote Investigative Reports based on evidence collected in accordance with By-laws and Regulations.
- Conducted Compliance Reviews and in-person meetings with Permit Holders to discuss non-compliance and allegations.
- In-person inspections assessing compliance of Alberta bottle depots.
- Development of internal policy revisions based on field findings (Bylaw amendments).
- Quality control and audits of operations at Alberta’s Beverage Container Corporations plant.
- Database management related to field operations and compliance contravention frameworks.
- Approval and renewal of licences and permits related to depot operation.
- Update SOPs based on evolving BCMB processes.
Project Coordinator
Alberta Rural Development Network
01.2018 - 2018
- Utilization of Statistics Canada housing data to explore tends in housing affordability
- Research and write policy reports for municipalities using the Municipal Government Act
- Community Organization Property Tax Exemption
- Regulation Act, and other statutory documents
- Assisting in writing and editing, the ‘Step-by-step guide on Developing Affordable Housing’ that will be released in May 2019
- Assisting in writing and editing the Community and Provincial Reports for the Homeless
- Estimation Project for 20 count communities
- Assist in writing business proposals for various communities
Education
Bachelor of Arts - Human Geography and Planning
University of Alberta
Skills
- Knowledgeable about creating and developing evaluation tools for accreditation processes
- Advanced in Excel, Microsoft Word, Teams, Outlook, CRM, GIS, Sharepoint, Apply, Survey Monkey, etc
- Proficient in learning new computer applications quickly
- Project coordination
- Problem-solving
- Time management
- Data Analysis
Languages
English
Timeline
National Coordinator of Quality Assurance
Big Brothers Big Sisters of Canada
01.2023 - Current
Investigations Officer
Beverage Container Management Board
01.2020 - 01.2022
Project Coordinator
Alberta Rural Development Network
01.2018 - 2018
Bachelor of Arts - Human Geography and Planning
University of Alberta