Lesley Howe
East View, Maulds Meaburn, Penrith,Cumbria
Summary
Skilled Administrative professional with a comprehensive understanding of financial operations and of the care environment administrative needs.
Excellent communication and customer service skills with the ability to adapt to the situation.
Detail-oriented Bookkeeper well versed in payroll, accounts payable and accounts receivable functions. Excelled in corporate bookkeeping services delivery and learned new technologies to improve efficiency. Impressive accounting and communications skills leading to desirable outcomes.
Overview
41
41
years of professional experience
1
1
Certification
Work History
Accounting Technician and Payroll Administrator
Valley Bookkeeping & Administration Services
08.2014 - 09.2025
- Compiled detailed monthly financial reports for management, ensuring transparency and aiding in strategic decision-making.
- Optimized cash flow management, closely monitoring and forecasting to maintain operational liquidity.
- Enhanced team productivity by leading training sessions on new accounting software and procedures.
- Assisted in successful external audit process, preparing necessary documents and facilitating auditor inquiries.
- Facilitated smoother financial month-end close, rigorously adhering to deadlines and checklists.
- Contributed to cost reduction initiatives by identifying opportunities for savings in vendor contracts and service agreements.
- Reduced financial discrepancies by conducting thorough monthly reconciliations of bank statements.
- Improved budget monitoring with development of comprehensive expense tracking systems.
- Coordinated with cross-functional teams to address and resolve any discrepancies in billing or payments.
- Implemented new software system for more efficient financial reporting, significantly reducing manual data entry errors.
- Supported finance team in strategic planning meetings, providing critical data for informed decision-making.
- Matched purchase orders with invoices and recorded necessary information.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Strengthened financial operations by conducting bank reconciliations and financial reporting.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
- Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
- Implemented new accounting processes to decrease spending and work flow downtime.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
- Calculated payroll deductions by accurately using Quickbooks and Sage and processed payroll to meet preset requirements.
- Calculated payroll deductions by accurately using Quickbooks and Sage and processed payroll to meet preset requirements.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
- Processed payroll garnishments such as tax liens and child support.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Responded to employee inquiries to provide information regarding payroll deductions and related issues.
- Provided excellent customer service by addressing employee inquiries about their paychecks promptly and accurately.
- Managed accurate records of employee time off, leave balances, and attendance for precise pay calculation.
- Submitted reports on payroll activities.
- Facilitated year-end reporting by preparing accurate T4 forms for all employees within required deadlines.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Prepared detailed reports on payroll activities for management review, highlighting areas requiring improvement or attention.
- Collaborated closely with HR and accounting teams to coordinate benefits deductions, tax withholdings, and other adjustments.
- Managed employee records on database to maintain accuracy and updated information.
- Ensured timely salary disbursements for employees, maintaining strict adherence to company policies and deadlines.
- Developed custom spreadsheets that improved efficiency when calculating commissions, bonuses, or other special pay circumstances.
- Maintained up-to-date knowledge of changes in labor laws affecting payroll administration to ensure ongoing compliance.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Enhanced data security in payroll systems, conducting regular reviews and updates to privacy protocols.
- Minimized errors in payroll processing by implementing robust verification procedures before final submission.
- Enhanced employee understanding of payroll deductions and benefits, leading informative sessions and creating detailed guides.
- Streamlined employee onboarding regarding payroll, ensuring clear communication of policies and procedures.
- Improved record-keeping efficiency with introduction of digital filing systems for all payroll documentation.
- Facilitated smoother year-end reconciliation process, meticulously organizing and reviewing payroll records.
- Maintained confidentiality of employee records and payroll information.
- Processed timecards and payroll data for team of employees.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Presented audit findings to accounting manager after reviewing results and paperwork.
Full-Time Accounting Technician
Align Accounting & Tax – Camrose
11.2020 - 08.2023
- Enhanced financial accuracy by diligently reconciling accounts, identifying discrepancies, and resolving issues promptly.
- Reduced errors in financial reporting through meticulous attention to detail and thorough review of financial statements.
- Completed bi-weekly payroll for company employees.
- Supported smooth payroll administration through diligent record-keeping, proper deductions calculation, and prompt issue resolution.
- Organized budget documentation and tracked expenses to maintain tight business controls.
- Contributed to successful audits with comprehensive preparation of supporting documentation and effective communication with external auditors.
- Organized general ledger with accuracy and within time constraints.
- Facilitated smooth financial operations by processing invoices accurately and efficiently, avoiding late payment penalties or disputes.
- Enhanced vendor relationships by managing accounts payable efficiently, negotiating favorable terms when possible, and ensuring timely payments.
- Ensured data integrity in financial systems through regular audits, system updates, and adherence to internal control policies.
- Ensured compliance with financial regulations by staying current on industry best practices and keeping abreast of changes in relevant laws.
- Reduced overdue accounts receivables, implementing proactive follow-up process with clients.
- Streamlined invoice processing to improve vendor relationships and maintain timely payment schedules.
- Strengthened financial accuracy by meticulously maintaining all accounts payable and receivable.
- Enhanced efficiency in payroll processing, consistently ensuring timely and accurate employee payments.
- Managed tax preparation tasks, ensuring compliance with state and federal regulations.
- Improved financial data integrity, conducting regular reviews and updates of accounting records.
- Input financial data and produced reports using Quickbooks, Sage and Excel.
911 Emergency Dispatcher
Yellowhead County Fire Department
10.2018 - 09.2020
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Mitigated potential risks during crisis situations by calmly gathering pertinent information from callers and relaying it accurately to responding units.
- Provided critical assistance to callers experiencing medical emergencies by offering pre-arrival instructions until help arrived on scene.
- Developed strong relationships with first responder teams through regular communication and mutual respect during emergency situations.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Enhanced communication between first responders and callers by providing clear, concise information during high-stress situations.
- Increased dispatcher efficiency with thorough knowledge of jurisdictional geography, ensuring optimal routing for first responders.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Read system maps and caller information, and documented details in system.
- Promoted a professional work environment by adhering to strict confidentiality policies and maintaining sensitive information securely.
- Reduced errors in dispatch procedures by maintaining accurate records of all emergency calls, resource allocations, and incident outcomes.
- Streamlined data entry processes through mastery of specialized software applications used within the 911 Emergency Dispatcher field for faster call handling times.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Supported public safety initiatives by actively participating in community outreach events and sharing valuable information with local residents.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Proved successful working within tight deadlines and a fast-paced environment.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
Bookkeeper Full-Time
Confidential Bookkeeping Inc
10.2013 - 08.2014
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Completed payroll for employees and maintained detailed records of procedures.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Reconciled and corrected issues with financial records.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Posted daily receipts and payments in accordance with corporate protocols.
- Supported year-end closing procedures by preparing adjusting journal entries as needed.
- Established QuickBooks accounting system to reflect accurate financial records.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Implemented a more efficient filing system for financial documents, improving accessibility and organization.
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
- Provided support during audits by supplying requested documentation promptly and accurately.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
- Completed tax forms in compliance with legal regulations.
- Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
- Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
- Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
- Generated detailed financial reports for management review, facilitating informed decisionmaking.
- Collaborated with external auditors to facilitate the annual audit process, providing necessary documentation as required.
- Assisted with budget preparation and monitoring, contributing to better expense control.
- Reduced errors in financial statements with meticulous attention to detail during data entry.
- Facilitated better cash management, closely monitored cash flow statements.
- Optimized financial data accuracy, conducted thorough checks and balances.
- Increased transparency in financial reporting, updated stakeholders with regular budget forecasts.
- Streamlined invoice processing to enhance cash flow, utilizing advanced bookkeeping software.
- Supported decision-making by preparing accurate monthly financial statements.
- Maintained compliance with tax laws, ensuring timely filing of all required documents.
- Improved financial accuracy by meticulously recording all transactions in accounting software.
- Enhanced budget tracking with detailed expense categorization.
- Reduced financial discrepancies by performing monthly reconciliations of bank accounts.
- Streamlined accounts payable and receivable management, improving relationships with vendors and customers.
- Facilitated smoother audits by maintaining organized financial records and documentation.
- Improved tax preparation efficiency, organized and reviewed all relevant financial documents.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Inspected account books and recorded transactions.
- Input financial data and produced reports using Quickbooks, Sage and Excel
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Tracked financial progress by creating quarterly and yearly balance sheets.
- Presented audit findings to accounting manager after reviewing results and paperwork.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
Health Care Aide
Sunrise Villages
01.2014 - 02.2016
- Assisted with daily living activities, promoting patient independence and overall wellbeing.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Utilized problem-solving skills when faced with unexpected situations or emergencies within the healthcare setting.
- Maintained clean, safe, and well-organized patient environment.
- Reduced patient anxiety through effective communication and active listening skills.
- Kept accurate records of patients' care, condition, and progress.
- Provided total hygiene care to 16 patients per shift by assisting with skincare, bathing, and toileting.
- Ensured the safe transfer of patients using proper techniques to prevent injuries and falls.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Participated in ongoing training opportunities to stay current with best practices in health care aide services.
- Provided emotional support for patients and families during times of stress and uncertainty.
- Supported patient nutrition needs by preparing meals according to dietary restrictions and preferences.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Adapted quickly to changing patient conditions, adjusting care strategies accordingly for optimal results.
- Collaborated with multidisciplinary team members to develop individualized care plans for patients.
- Educated patients on self-care techniques, empowering them to take control of their health management.
- Managed challenging behaviors in dementia patients using evidence-based interventions.
- Maintained accurate records of patient care, progress, and concerns for optimal health outcomes.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Enhanced patient comfort by providing compassionate and attentive care.
- Administered medication as prescribed by healthcare professionals, ensuring adherence to schedules and dosages.
- Delivered compassionate care and clear communication in handling issues of death and dying.
- Maintained and organized patient rooms and communal spaces to minimize environmental and safety hazards.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Consistently received positive feedback from both patients and supervisors regarding quality of care provided.
- Performed wound care tasks under the supervision of healthcare professionals, facilitating timely healing processes.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Coordinated with other healthcare professionals to provide patients with comprehensive care.
- Maintained accurate records of patient visits and treatments in patient medical files.
- Completed necessary reports and documentation on time and to specifications.
- Supported office operations by expertly handling administrative needs.
Personal Health Coach
Herbal Magic Inc
06.2013 - 01.2014
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Transformed organizational culture to embrace continuous improvement, leading by example and mentoring teams.
- Strengthened financial health with rigorous cost control measures and revenue enhancement strategies.
- Streamlined project delivery mechanisms, significantly reducing time to market for new initiatives.
- Optimized inventory management to minimize costs and ensure product availability.
- Revolutionized customer service protocols, significantly improving customer satisfaction ratings.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reported issues to higher management with great detail.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Implemented behavior modification techniques to help clients overcome barriers preventing them from reaching their goals.
- Monitored client progress closely to ensure optimal results from customized coaching programs.
- Simplified complex health concepts for easy understanding by using clear explanations and relatable examples during consultations.
- Increased client satisfaction with regular progress tracking, adjustments, and support.
- Assisted clients in achieving their fitness goals through tailored exercise routines and nutritional guidance.
- Improved client health by creating personalized wellness plans and recommending lifestyle changes.
- Promoted healthy habits for long-term success by educating clients on proper nutrition, exercise techniques, and stress management.
- Enhanced client motivation through goal setting and celebrating milestones achieved together.
- Participated in ongoing professional development opportunities such as conferences or webinars so as to stay current within the industry trends.
- Maintained detailed client records, ensuring the confidentiality and accuracy of personal information.
- Collaborated with healthcare professionals to provide well-rounded care for clients with specific medical conditions or needs.
- Expanded client base through referrals from satisfied customers, testimonials, and marketing efforts.
- Assisted clients in finding new ways to inspire healthier habits.
- Supported implementation of patient health plan, weight loss programs and personalized fitness and exercise programs.
- Recorded health data by asking clients to complete self-assessments.
- Promoted available resources and connected individuals with services.
Business Operations Manager
Edmonton Ski Club
10.2010 - 05.2013
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Transformed underperforming teams into productive, profitable teams.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Resolved conflicts promptly to promote positive environment for customers.
- Developed and implemented strategies to improve customer service and increase sales.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
- Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
- Developed comprehensive training programs that equipped employees with the skills necessary for success in their roles.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Oversaw budget planning, strategy development, community outreach for organization.
- Implemented cost-saving measures that resulted in significant financial savings for the company without sacrificing quality or service.
- Negotiated contracts with vendors to secure favorable terms that benefited both parties involved.
- Oversaw inventory management, reducing costs through accurate forecasting and strategic purchasing decisions.
- Supervised various locations, enforcing high-quality standards of operation.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Built relationships with customers and community to establish long-term business growth.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Managed accounts to retain existing relationships and grow share of business.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Organized promotional events and interacted with community to increase sales volume.
- Facilitated business by implementing practical networking techniques.
- Oversaw financial management, ensuring accurate forecasting, budgeting, and reporting to support informed decisionmaking.
- Spearheaded change management initiatives to successfully integrate new processes or technologies into existing operations.
- Designed comprehensive training programs to enhance employee skills and boost overall performance.
- Managed inventory control processes to minimize stockouts and excess inventory, ensuring product availability and reducing storage costs.
- Developed strategic partnerships with key stakeholders, fostering collaboration and driving growth.
- Oversaw risk management efforts, identifying potential operational risks and implementing preventative measures to mitigate impact.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Improved customer satisfaction by quickly addressing and resolving customer complaints and feedback.
- Oversaw daily financial operations, HR and Payroll
- Developed and delivered grants
- Developed and delivered fundraising programs
Full-Time Training Development/Adult Education Specialist
System-Group Ltd
05.2007 - 10.2010
- Assessed individual student needs to create lesson plans addressing academic strengths and interests of students, while fostering development, and growth.
- Provided individualized support for students with special needs, adapting instructional approaches to meet their unique learning requirements.
- Established a positive classroom environment, fostering mutual respect and open communication among students.
- Implemented data-driven instruction by regularly assessing student progress and adjusting lesson plans accordingly.
- Mentored new teachers in effective instructional strategies, contributing to a supportive professional community within the school.
- Developed curriculum materials that aligned with state standards, ensuring comprehensive coverage of required content.
- Enhanced students'' critical thinking skills by integrating problem-solving tasks and real-world applications into lessons.
- Utilized differentiated instruction techniques to accommodate diverse learning styles within the classroom.
- Developed solutions to improve performance.
- Increased participation and concentration while reinforcing classroom discipline by modeling acceptable behavior and respect for others.
- Evaluated student work using formative assessments and provided constructive feedback, promoting continuous improvement in academic performance.
- Coordinated departmental teams to successfully integrate new educational programs.
- Built relationships with external stakeholders, community organizations and donors to increase program scope.
- Identified methods and tools to promote student success in project-based learning.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Developed and implemented classroom routines to address varying student needs.
- Designed detailed learning plans for struggling students based on test, homework and assignment records.
- Adapted teaching methods and materials to meet students' varying needs.
Catering Manager
With Housing 21 & Eden Mencap
01.2005 - 05.2007
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Participated in planning and execution of community outreach programs, strengthening community relations.
- Assisted in development of new product feature, contributing to user-friendly experience.
- Educated staff on organizational mission and goals to help employees achieve success.
- Assisted with meal preparation and feeding, ensuring adherence to dietary restrictions and nutritional guidelines for optimal health.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Mitigated patient-care risks with regular equipment safety checks.
- Contributed to a positive patient experience by engaging in conversation and recreational activities, fostering a sense of companionship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided safe mobility support to help patients move around personal and public spaces.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Recorded status and duties completed in logbooks for management.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Communicated closely with servers to fully understand special orders for customers.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Full-Time Training & Marketing Team Lead
Border (MAN – Volkswagen) Trucks Ltd
02.1986 - 07.1992
- Improved product marketing objectives by constructing communication initiatives and branding strategies to increase client outreach.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Developed creative presentations, trend reports, kitted assets, and product data sheets.
- Consulted with product development teams to enhance products based on customer interest data.
- Collaborated with senior sales, engineering and other business development executives to create best practices marketing initiatives and media positioning for vertical markets.
- Coordinated successful trade shows and conferences, increasing networking opportunities for sales team members.
- Collaborated with sales teams to create effective promotional materials tailored to target audiences.
- Implemented email marketing campaigns that led to higher open rates and clickthroughs.
- Created customized marketing materials to increase product awareness.
- Used various market research tools and techniques to gather, analyze and interpret data.
- Developed questionnaires and facilitated focus group discussions.
- Implemented and supervised market research projects from start to finish with focus groups, surveys and interviews.
Full-Time Accounts Clerk & Customer Services
Thomas Altham Holdings Limited
09.1984 - 01.1986
- Provided clerical support to department, such as filing, copying and restocking supplies.
- Maintained compliance with all established guidelines and legal requirements.
- Received and entered vendor bills, printed checks and set up electronic debits.
- Created and distributed invoices and processed incoming payments to keep records accurate and current.
- Assisted in the preparation of monthly financial statements by compiling necessary data accurately and efficiently for upper management review.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Reduced invoice errors with meticulous data entry and thorough verification procedures.
- Developed working relationships with associates, employees of other departments and representatives of other organizations.
- Created account process manuals for facilities management accounts.
- Examined documents for accuracy, legality and compliance with pertinent regulations.
- Assisted with financial audits, ensuring all documentation was accurate and readily available for review.
- Maintained strict adherence to company policies and procedures, ensuring the integrity of financial data at all times.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
Education
BCS Level 2 - Information Technology
The Chartered Institute for IT
10.2009
Preparing to Teach in the Lifelong Learning Sector - undefined
City & Guilds
06.2009
Food Hygiene & Safety - undefined
National College of Food Education
09.2005
Information Technology - undefined
City & Guilds
03.2001
International Business Management
City & Guilds
Salford10.1993
Certificate of Professional Competence - Business Management
City & Guilds
Salford03.1990
Grade 12 Education - Accounts Administration And Information Technology
Kirkby Stephen Grammar School
07.1983
Skills
- Solid background with over 30 years’ experience
- Administration
- Customer service,
- Proficient in MS Office and accounting software
- Accounting and bookkeeping
- Financial reporting
- Care Aide - Assisted Living and Palliative Care
- Budget support
- Confidential document control
- Cloud accounting
- Microsoft office
- Payroll preparation and processing
- Risk management
Accomplishments
- 2009 Skills for Logistics Industry Trainer of the Year Finalist
- 2001 Action for Charity Trek to Machu Picchu
- 2010 Operations Team - Paralympic Games, Whistler
Languages
English
Professional Working
Certification
- Training & Enterprise Council - Training and Business Enterprise July 1983 – September 1984
- Department of Transport - Commercial Transport Driver Trainer (CL1) November 2007
- System Training – Cumbria, UK - Adult Education Trainer September 2008
- Chartered Institute of Environmental Health - Accredited Programming Manual Handling October 2008
- System Training - UK - Health & Safety October 2008
- Institution of Occupational Safety & Health - Working Safely November 2008
- OFQUAL – Scotland - Level 2 March 2009
- System Training - UK - Train the Trainer Information Technology June 2009
- Power Point First Aid June 2009
- Institution of Environmental Health - Food Handling August 2011
- Alberta Health Services - Edmonton - Gaming Regulations June 2012
- Alberta Municipal Health & Safety Association - Risk Management October 2012
- Alberta Gaming & Licensing Commission - Proserve May 2013
- Alberta Health Services - Medication Administration Processes January 2014
- Continuum Health - Supportive Pathways within Dementia Care June 2014
- WHMIS December 2015
- WHMIS July 2016
- Money Laundering July 2016
- Loss Prevention July 2016
- Security and PCI Compliance for Retail Point-of-Sale Systems July 2016
- Health & Safety, OHS Regulations July 2016
- Customer Service July 2016
Timeline
Full-Time Accounting Technician
Align Accounting & Tax – Camrose
11.2020 - 08.2023
911 Emergency Dispatcher
Yellowhead County Fire Department
10.2018 - 09.2020
Accounting Technician and Payroll Administrator
Valley Bookkeeping & Administration Services
08.2014 - 09.2025
Health Care Aide
Sunrise Villages
01.2014 - 02.2016
Bookkeeper Full-Time
Confidential Bookkeeping Inc
10.2013 - 08.2014
Personal Health Coach
Herbal Magic Inc
06.2013 - 01.2014
Business Operations Manager
Edmonton Ski Club
10.2010 - 05.2013
Full-Time Training Development/Adult Education Specialist
System-Group Ltd
05.2007 - 10.2010
Catering Manager
With Housing 21 & Eden Mencap
01.2005 - 05.2007
Full-Time Training & Marketing Team Lead
Border (MAN – Volkswagen) Trucks Ltd
02.1986 - 07.1992
Full-Time Accounts Clerk & Customer Services
Thomas Altham Holdings Limited
09.1984 - 01.1986
Preparing to Teach in the Lifelong Learning Sector - undefined
City & Guilds
Food Hygiene & Safety - undefined
National College of Food Education
Information Technology - undefined
City & Guilds
BCS Level 2 - Information Technology
The Chartered Institute for IT
International Business Management
City & Guilds
Certificate of Professional Competence - Business Management
City & Guilds
Grade 12 Education - Accounts Administration And Information Technology
Kirkby Stephen Grammar School
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