Summary
Overview
Work History
Education
Skills
Timeline
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Lesley Flood

Paradise,NL

Summary

Seasoned medical secretary with a detail-oriented approach to organizing files, scheduling appointments and assisiting patients in a busy medical office. I am adept at managing diverse medical administrative needs in high-volume, patient-centered settings. Proficient in coordinating multi-appointments for patients, collecting payments, verifying insurance coverage and managing forms. Highly organized and resourceful with excellent judgment and multitasking abilities.

Overview

18
18
years of professional experience

Work History

Administrative Assistant

Dr. Randy Hart
St. John's, NL
09.2023 - Current
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Greeted and checked in patients, updating patient information in computer system.
  • Processed referrals for specialist care when requested by physicians or patients.
  • Performed data entry tasks related to billing and collections procedures.
  • Entered insurance, demographics and health history into patient database.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Communicated with patients with compassion while keeping medical information private.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.

Administrative Assistant

Majors Path Family Practice
St. John's, NL
06.2021 - 09.2023
  • Answered phone calls to provide assistance, information and medical personnel access.
  • Updated patient accounts and information daily.
  • Scheduled patient appointments, accounting for physician availability and optimal patient loads.
  • Created and maintained accurate and confidential patient files according to regulatory mandates.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Managed physician calendar, scheduling patient appointments and procedures.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Triaged incoming patients by assessing conditions and modified schedules to handle more severe concerns quickly.
  • Directed patient flow during practice hours, minimizing wait times.

Medical Secretary

Wentworth-Halton Xray & Ultrsound Inc.
Hamilton, ON
12.2006 - 01.2021
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Supported administrative staff at head office, providing order fulfillment and inventory management services to ease operations.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Scheduled and confirmed patient appointments for diagnostic services.
  • Called patients to schedule Ultrasound and Gastric appointments, consistently double-checking information and availability.
  • Operated multi line telephone system to schedule appointments and address patient inquiries.
  • Worked closely with Xray and Ultrasound technologists to ensure patients had a positive experience.
  • Processed e-medical immigration chest xray applications
  • Worked in a multi office environment and was accustomed to switching between numerous offices

Medical Office Assistant

Dr. George Strobel
Burlington, Ontario
2002 - 2005
  • Used AbelMed software to process patient payments and update accounts.
  • Scheduled appointments for patients via phone and in person.
  • Submitted diagnosis and procedure codes for insurance companies.
  • Maintained confidentiality of records relating to clients' treatment
  • Prepared and attached all required claims documentation including referrals, treatment plans or other required correspondence to reduce incidence of denials.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Assisted with referrals and prepared medical records for patients.

Small Business Owner

Fresh Soap Market Inc.
Hamilton, ON
1999 - 2002
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Owned and managed daily operations, including supervising employees and providing onsite training and continuing education to staff.
  • Recruited and trained staff members to perform daily business functions.
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
  • Formed and sustained strategic relationships with clients.
  • Spearheaded launch of all products, including production from concept to completion.

Dental Receptionist

Dr. Gervasio Molon
Hamilton, ON
1999 - 2000
  • Scheduled cleanings and dental appointments for patients using AbelDent appointment software.
  • Collected payments from patients and arranged payment schedules.
  • Maintained master calendar and scheduled new appointments based on provider availability.
  • Verified, updated and entered patient information into system.
  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
  • Answered and managed incoming calls and emails.
  • Arranged documents for insurance claims.

Education

Medical Administrative

Niagara College
Welland, ON
2006

Dental Office Receptionist

Mohawk College of Applied Arts And Technology
Hamilton, ON
1997

Cosmetolgy

Mohawk College of Applied Arts And Technology
Hamilton, ON

Skills

  • Microsoft Office
  • Customer Service
  • Medical software applications
  • Knowledge of medical terminology
  • Organizational skills
  • Computer skills
  • Communication
  • Leadership
  • Work ethic
  • Reliable and trustworthy
  • Flexible
  • Working collaboratively

Timeline

Administrative Assistant

Dr. Randy Hart
09.2023 - Current

Administrative Assistant

Majors Path Family Practice
06.2021 - 09.2023

Medical Secretary

Wentworth-Halton Xray & Ultrsound Inc.
12.2006 - 01.2021

Medical Office Assistant

Dr. George Strobel
2002 - 2005

Small Business Owner

Fresh Soap Market Inc.
1999 - 2002

Dental Receptionist

Dr. Gervasio Molon
1999 - 2000

Medical Administrative

Niagara College

Dental Office Receptionist

Mohawk College of Applied Arts And Technology

Cosmetolgy

Mohawk College of Applied Arts And Technology

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Lesley Flood