LESLEY COOK
Nanaimo,BC
Summary
Adept at enhancing office operations, I significantly improved online booking and billing systems and streamlined administrative tasks at Stillwater Massage Therapy. My expertise in office management and exceptional communication skills fostered a positive work environment and elevated client satisfaction. Demonstrated ability to handle sensitive information with discretion, ensuring trust and confidentiality.
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational skills to maintain efficiency and support therapist productivity. Knowledge of office software, scheduling,booking and billing to maintain excellent operational success.
Overview
28
28
years of professional experience
Work History
Office Manager- RMT Clinic
Stillwater Massage Therapy
01.1997 - 11.2024
- Coordinated office activities to ensure smooth operations and workflow.
- Managed and maintained office supplies for efficient daily operations.
- Implemented new filing systems, improving document retrieval efficiency.
- Increased team productivity by organizing regular meeting schedules.
- Improved office layout for better space utilization and employee comfort.
- Implemented office automation tools to streamline administrative tasks.
- Improved client relations by maintaining a welcoming reception area.
- Enhanced office efficiency, managing multiple tasks with precision.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Managed scheduling and all patient appointments for minimal conflicts.
- Facilitated positive work environment, addressing employee and patient concerns promptly and fostering culture of mutual respect.
- Handled sensitive employee and patient information with utmost confidentiality, maintaining trust and integrity.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
GED -
Cedar Junior Highschool/VAST
Nanaimo06-1981
Skills
- Office management
- Data entry
- Document management
- Communication skills
- Patient/Therapist relations
- Office administration
- Billing
- Scheduling and calendar management
- Administrative support
Timeline
Office Manager- RMT Clinic
Stillwater Massage Therapy
01.1997 - 11.2024
GED -
Cedar Junior Highschool/VAST
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