Lesieli Tukutau
Ramp Agent
Los Angeles
Summary
Dynamic Ramp Agent with Delta Airlines, skilled in ground support services and customer assistance. Enhanced operational efficiency and safety through effective communication and adherence to protocols, resulting in improved customer satisfaction. Proficient in baggage handling and committed to fostering a culture of safety, contributing to a significant reduction in workplace incidents.
Overview
3
3
years of professional experience
Work History
Ramp Agent
Delta Airlines LAX
06.2023 - Current
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags prioritizing safety.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Improved customer satisfaction with prompt handling of passenger inquiries and concerns related to baggage and boarding procedures.
- Collaborated with airline partners to streamline cross-operational procedures, enhancing overall service quality.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
- Fostered culture of safety, resulting in fewer workplace accidents and injuries.
Education
High School Diploma -
City Of Angels
05.2001 -
Skills
Ground support services
Passenger assistance
Baggage tag checks
Safety procedures compliance
Customer service
Timeline
Ramp Agent
Delta Airlines LAX
06.2023 - Current
High School Diploma -
City Of Angels
05.2001 -