Summary
Overview
Work History
Education
Skills
Websites
Languages
Certification
Interests
Timeline
Generic

Leslie Webb

Gloucester

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.


Overview

13
13
years of professional experience
1
1
Certification

Work History

Handyman Helper

Self-employed
10.2021 - Current
  • Assisted in completing repair projects by providing timely and efficient support to the lead handyman.
  • Provided versatile assistance across various tasks such as carpentry, plumbing, painting, and light fixture installation.
  • Supported customer relations by providing clear communication regarding project updates and estimated completion times.
  • Upheld a professional demeanor when interacting with clients leading to strong rapport building.
  • Improved client satisfaction by maintaining a clean and organized workspace during and after job completion.
  • Ensured project deadlines were met with punctuality, dedication, and commitment to quality workmanship.
  • Contributed to positive word-of-mouth referrals from satisfied customers through exceptional attention to detail in all aspects of repairs and maintenance work.
  • Performed basic electrical tasks, contributing to the successful completion of various repair projects.
  • Performed basic landscaping tasks, such as mowing, snow plowing, gardening, pulling weeds, and watering lawns for [Number] square foot facility.
  • Completed repair projects on time and under budget, resulting in significant increase in new client referrals.
  • Assembled and installed new furniture for client's living room to improve comfort and and functionality.
  • Operated variety of power tools and hand tools.
  • Answered customer questions and helped resolve various concerns.

Delivery Driver

N.O.W. Office Furniture Installations
06.2016 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
  • Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
  • Improved delivery accuracy by diligently checking orders before departure.
  • Fostered strong relationships with customers, leading to increased loyalty and repeat business.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Inspected load security and checked for damages.

Assistant Store Manager

Jysk
03.2013 - 04.2016
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Education

Certification - Office Administration (Executive)

Algonquin College, Perth Campus
Perth, ON
05-2012

Skills

  • Power tool operation
  • Drywall installation
  • Light fixture installation
  • Painting proficiency
  • Cabinet assembly
  • Landscaping
  • Deck building
  • Painting
  • Hand tools
  • Pressure washing
  • Grounds maintenance
  • Yard maintenance
  • Verbal and written communication
  • Tree trimming
  • Carpentry
  • Yard mowing

Websites

Languages

English
Native or Bilingual
French
Elementary

Certification

  • ASP Training - 2024
  • Forklift License - 2021
  • Working at Heights - 2020
  • WHMIS - 2020

Interests

  • Avid Reader
  • Gardening
  • Woodworking
  • Baking
  • Getting involved in local advocacy groups to promote positive change in the community
  • Learning new cooking techniques and expanding my culinary skills
  • Reading
  • Volunteering
  • Knitting and Crocheting
  • Gym Workouts
  • Cooking

Timeline

Handyman Helper

Self-employed
10.2021 - Current

Delivery Driver

N.O.W. Office Furniture Installations
06.2016 - Current

Assistant Store Manager

Jysk
03.2013 - 04.2016

Certification - Office Administration (Executive)

Algonquin College, Perth Campus

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Leslie Webb