Summary
Overview
Work History
Education
Skills
Volunteer
Languages
Timeline
Generic
Leru Fang

Leru Fang

Halifax,Nova Scotia

Summary

· Strong verbal and written language skills in English and Chinese

· Demonstrated problem solving and critical thinking skills through work experiences and university course work

· Received food safety and food handling training and certification through tourism course work at Mount Saint Vincent University

· Received First Aid and CPR training and certification through tourism course work at Mount Saint Vincent University

· Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

3
3
years of professional experience

Work History

Front Desk Receptionist

Future Inn
04.2023 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.

Server

Mizu Restaurant
01.2024 - 03.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server

Sushi Jet
01.2023 - 04.2023
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Administrative Assistant

Fulv Tourism Investment And Development Co. LTD
06.2021 - 08.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Education

Bachelor of Tourism And Hospitality Management - Tourism And Hospitality Management

Mount Saint Vincent University
Halifax, NS
05.2024

Bachelor of Tourism Management - Tourism Management

Fujian Agriculture And Forestry University
Fujian China
05.2024

Skills

  • CPR trained
  • Telephone Etiquette
  • Customer Service
  • Verbal and written communication

Volunteer

YMCA Volunteer - Immigrant Program Assistant June 2023 – Present 

YMCA Centre for Immigrant Programs, Halifax, NS

· Assist immigrants in Halifax to integrate more quickly into the local environment, such as teaching Halifax culture and English grammar.

· Counting the number of immigrants in the classroom, assigning daily tasks to the immigrants, and supporting the teacher in managing the classroom.

· Follow up with the teacher on a variety of tasks to ensure that the immigrants are able to complete the day's tasks.

Languages

English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual

Timeline

Server

Mizu Restaurant
01.2024 - 03.2024

Front Desk Receptionist

Future Inn
04.2023 - Current

Server

Sushi Jet
01.2023 - 04.2023

Administrative Assistant

Fulv Tourism Investment And Development Co. LTD
06.2021 - 08.2021

Bachelor of Tourism And Hospitality Management - Tourism And Hospitality Management

Mount Saint Vincent University

Bachelor of Tourism Management - Tourism Management

Fujian Agriculture And Forestry University
Leru Fang