LEROY TRAN
San Diego
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Package Handler
GLS
01.2023 - Current
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation
- Assisted in loading delivery trucks with prepared packages
- Protected items by wrapping in cling film, padded moving blankets and tape
- Operated electric tow motor to pick up and deliver packages and containers to production line
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
Internship Student
Cesar Chavez Service Club
06.2023 - 08.2023
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Sorted, organized, and maintained files.
- Interacted with customers by phone, email, or in-person to provide information.
- Analyzed problems and worked with teams to develop solutions.
Tutor
Family Business
08.2021 - 12.2022
- Utilized listening and questioning strategies to diagnose student needs and monitor progress
- Maintained records of students assessment results, progress, feedback and school performance
- Communicated student progress to students, parents, or teachers in written progress reports, in person, or by email
- Designed comfortable tutoring environment conducive to learning
- Collaborated with parents and teachers to determine student needs, develop tutoring plans and assess student progress.
Restaurant Server
Olleh kkbq
07.2020 - 07.2021
- Served food and beverages to patrons and immediately remedied issues with orders
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers
- Operated POS terminals to input orders, split bills and calculate totals
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
Education
Bachelor of Arts - Anthropology
Cal Poly Pomona
Pomona, CA08.2026
Skills
- Calm and Professional Under Pressure
- Creative Problem Solving
- Multitasking and Prioritization
- Customer Service
- Verbal and Written Communication
- Understanding Customer Needs
- Customer Engagment
Timeline
Internship Student
Cesar Chavez Service Club
06.2023 - 08.2023
Package Handler
GLS
01.2023 - Current
Tutor
Family Business
08.2021 - 12.2022
Restaurant Server
Olleh kkbq
07.2020 - 07.2021
Bachelor of Arts - Anthropology
Cal Poly Pomona
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