Le'Roy Cole III
Fresno
Summary
Proven team collaborator and detail-oriented professional, excelled at Amazon by optimizing workspace safety and efficiency. Skilled in surveillance monitoring and fostering customer engagement, I significantly contributed to asset protection and client satisfaction. My proactive approach and calm demeanor underpin a track record of resolving challenges and enhancing operational excellence, maintaining over 70% accuracy in high-demand situations.
Overview
5
5
years of professional experience
Work History
Courtesy Officer
WSS
03.2024 - 09.2024
- Notified management of issues such as suspected theft or property defacement.
- Minimized expense control through optimal use of office and front-end supplies.
- Resolved customer complaints to full satisfaction of customer.
- Observed activity on property and departing guests to guard against theft of company assets.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Inbound Stower
Amazon
10.2023 - 03.2024
- Separated damaged items from functional ones before placing on shelves.
- Maintained clean and organized workspaces to uphold safety standards.
- Sorted over 300 products onto shelves according to type, weight, and size.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Organized both outgoing and incoming shipments based on product descriptions and shipment dates.
Sales Associate
Shoe Palace
09.2023 - 02.2024
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Cashier
Dollar Tree
01.2022 - 07.2022
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Team Leader
Sky Zone Trampoline Park
02.2022 - 10.2022
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Evaluated customer needs and feedback to drive product and service improvements.
- Educated staff on organizational mission and goals to help employees achieve success.
Appliance Installer
JB Hunt Transport
06.2021 - 09.2021
- Delivered, loaded and unloaded and installed washers, dryers, etc.
- Worked independently and took responsibility for repair of assigned equipment.
- Completed sales orders and provided solutions to customers.
Footwear Associate
Dicks Sporing Goods
06.2020 - 09.2020
- Helped customers select shoes to fit specific needs.
- Used proper sizing and fit guidelines to provide best experience for customers.
- Constructed displays of footwear for specific brands or seasonal purposes.
- Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
- Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
Carhop Server
Sonic
09.2019 - 12.2020
- Communicated with management and associates to set and exceed sales and customer satisfaction goals.
- Balanced orders on trays weighing over 3 lbs and delivered them to cars.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Memorized orders and maintained 70% accuracy in high-traffic times.
Education
Associate of Science - Criminal Justice
Neosho County Community College
Chanute, KS12-2021
High School Diploma -
Hoover High School
Fresno, CA06-2018
Skills
- Surveillance monitoring
- Incident documentation
- Detail-oriented
- Patrol techniques
- De-escalation techniques
- Calm demeanor
- Team collaboration
- Positive and professional
- Customer engagement
- Transaction processing
Timeline
Courtesy Officer
WSS
03.2024 - 09.2024
Inbound Stower
Amazon
10.2023 - 03.2024
Sales Associate
Shoe Palace
09.2023 - 02.2024
Team Leader
Sky Zone Trampoline Park
02.2022 - 10.2022
Cashier
Dollar Tree
01.2022 - 07.2022
Appliance Installer
JB Hunt Transport
06.2021 - 09.2021
Footwear Associate
Dicks Sporing Goods
06.2020 - 09.2020
Carhop Server
Sonic
09.2019 - 12.2020
Associate of Science - Criminal Justice
Neosho County Community College
High School Diploma -
Hoover High School
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