Lerin Rajan
Dartmouth,CA-NS
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Gateway Meat Market
04.2024 - 06.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Fedex
01.2023 - 03.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Referred unresolved customer grievances to designated departments for further investigation.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Wendys Restaurant
05.2022 - 12.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Representative
Idea Tele communication Pvt Ltd
08.2020 - 12.2021
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
Education
Associate of Science - Laboratory Techniques: Pathway of Specialization in Analytical Chemistry Or Biotechnology
Georgian College of Applied Arts And Technology
Barrie, ON12-2023
Bachelor of Science - Zoology
Deva Matha College
08-2020
Skills
- Appointment Scheduling
- Complaint resolution
- Call Management
- Customer Relationship Management (CRM)
- Critical Thinking
- Call Center Operations
- Technical Support
- Problem-solving abilities
- Complaint Handling
- Product Promotion
- Customer Service
- Product Education
Languages
English
Full Professional
Hindi
Full Professional
Timeline
Customer Service Representative
Gateway Meat Market
04.2024 - 06.2024
Customer Service Representative
Fedex
01.2023 - 03.2024
Customer Service Representative
Wendys Restaurant
05.2022 - 12.2022
Customer Service Representative
Idea Tele communication Pvt Ltd
08.2020 - 12.2021
Associate of Science - Laboratory Techniques: Pathway of Specialization in Analytical Chemistry Or Biotechnology
Georgian College of Applied Arts And Technology
Bachelor of Science - Zoology
Deva Matha College
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