Natasha Moore

A critically analytical and highly organized professional with over five years of serving in a front-line representative role at TTC combined with successful completion of six years of post-secondary education. Possess strong administrative skills and leadership abilities to direct, motivate, guide, and supervise a diverse workforce to ensure safe, reliable, efficient, and courteous transit services are provided to TTC customers. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

• Emerging Leaders Program Certificate
• Trained in de-escalation Procedures
• TTC's Virtual Personal & Professional Development Program
• Valid non-probationary Province of Ontario Class G driver's license
• Criminology, Douglas College

• Knowledge of technical issues and relevant policies and procedures, government legislation and regulations as they apply to transit service, including the Collective Agreement, Occupational Health and Safety Act, Highway Traffic Act, Corporate Policy, Ontario Human Rights Code, Employment Standards Act, discipline process and transportation regulations, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC's policies.
• Comprehensive knowledge of all transit operations, rules, laws, regulations, and procedures, as well as equipment operated by the TTC.
• Learn quickly to acquire knowledge of Commission, Operations Group, and Subway/ Surface Transportation Department policies and procedures applicable to the work performed.
• Ability to communicate in a variety of mediums (face-to-face, written, and nonverbal) to provide information and interact with all personnel, passengers/customers, as well as to complete a variety of records and reports.
• Extremely efficient and organized, as well as excellent time management skills to independently prioritize and complete multiple tasks simultaneously.
• Strong problem-solving ability to deal with the many different areas of emergency response by applying investigative and analytical skills, de-escalating tactics, good judgement, and excellent decision-making abilities.
• Data entry skills with good working knowledge of personal computers and computerized applications related to the work.
• Ability to apply the principles and practices of quality assurance to ensure the safety, enjoyment and success of all customers, staff and TTC Organization.