Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

LERATO MPUBANE

Waterloo,ON

Summary

Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.

Overview

17
17
years of professional experience

Work History

Sales Associate (Ladies and Men Shoe department)

Hudson Bay
11.2010 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Housekeeping/ Front Desk

Hampton Inn and suits
08.2016 - 11.2017
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Collected room deposits, fees, and payments.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Completed all tasks in compliance with company policies and procedures.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Cashier/Cook/Team Leader

McDonalds
10.2006 - 11.2010
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Processed both cash and card purchases and returns.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Assisted customers by answering questions and fulfilling requests.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.

Education

COLLEGE INSTITUTION - Personal Support Worker

Conestoga College
Kitchener, ON
05.2023

MAC NAILS AND BEAUTY TRAINING ACADEMY - Nails tech Facials Manicure Pedicure

Beauty Therapist
Boksburg, South Africa
08.2021

HIGH SCHOOL DIPLOMA - Business Studies

Eastwood Collegiate Institute
Kitchener, ON
06.2009

Skills

  • Critical Thinking
  • Organization and Time Management
  • Research
  • Supervision and Leadership
  • Multitasking
  • Teamwork and Collaboration
  • Social Perceptiveness
  • Excellent Communication
  • Interpersonal Communication
  • Customer Service
  • Team Building
  • Dependable and Responsible

References

Zahair  Persaud (226) 755 2159, Hudson Bay

 Cathy Burke, (519) 502 1024, Hampton Inn and Suits 

Mac Nails and beauty Training Academy, (078) 667 0119, Principal

Languages

English
Full Professional

Timeline

Housekeeping/ Front Desk

Hampton Inn and suits
08.2016 - 11.2017

Sales Associate (Ladies and Men Shoe department)

Hudson Bay
11.2010 - Current

Cashier/Cook/Team Leader

McDonalds
10.2006 - 11.2010

COLLEGE INSTITUTION - Personal Support Worker

Conestoga College

MAC NAILS AND BEAUTY TRAINING ACADEMY - Nails tech Facials Manicure Pedicure

Beauty Therapist

HIGH SCHOOL DIPLOMA - Business Studies

Eastwood Collegiate Institute

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