Leovey Wood
Dundalk,ON
Summary
- 20 Years of experience in customer service, invoicing, accounts receivables and general clerk duties.
- Front line office duties including filing correspondence, answering telephones, & greeting customers.
- Excellent communications and proven accuracy with attention to detail
- Professional, organized and self-motivated with excellent interpersonal communication skills
- Hard-working, driven and dedicated and able to work under pressure and multitask.
Overview
24
24
years of professional experience
Work History
Personal Support Worker
Rockwood Terrace (County of Grey)
Durham, Ontario
08.2021 - Current
- Educated families about the patient's condition and provided support during difficult times.
- Provided companionship to isolated or lonely clients by engaging in conversation and accompanying them on outings.
- Assisted clients with daily activities such as bathing, dressing, and grooming.
Senior Marine Travel Consultant
Euro Asia Travel Network Inc. (IATA)
Manila, Philippines
10.2012 - 12.2019
- Developed customized travel plans to meet customer needs and preferences.
- Assisted customers in making changes to existing itineraries or canceling trips.
- Resolved any issues related to travel plans and services.
- Responded promptly to customer inquiries via phone, email or in-person contact.
- Analyzed airline rules, regulations and tariffs and discussed international fare construction and visa and passport requirements with clients.
- Maintained an up-to-date knowledge of industry trends, seasonal promotions and available products.
Marine Ticketing & Invoicing Officer
G Travel Philippines Inc. (IATA)
Makati, Philippines
12.2006 - 08.2012
- Processed ticket reservations for passengers, ensuring accuracy and compliance with relevant regulations.
- Provided customer service to travelers by answering inquiries regarding flight schedules, fares and seat availability.
- Assisted customers in making changes to existing reservations or canceling tickets.
- Maintained records of all transactions made at the ticket counter.
Office Clerk HRDO
City Government of Makati
Makati, Philiipines
03.2001 - 11.2006
- Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents.
- Scheduled meetings, appointments, and travel arrangements for staff members.
- Maintained records of employee attendance and leave balances.
- Assisted in organizing special events such as conferences or seminars.
- Kept office records organized and supplies well-stocked for optimal team performance.
- Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
- Supported office clerical functions using word processing and other software, email and office machines.
Education
Associate of Applied Science - Personal Support Worker
Trios College
London, ON07-2021
MBA - Masters in Public Administration
University of Makati
Philippines03-2006
Bachelor of Science - Bachelor of Science in Tourism
PATTS College of Aeronautics
Philippines03-1999
Associate of Applied Science - Nursing Unit Clerk
Algonquin College
Ottawa, ONSkills
Computer literate, Time management, Other languages,problem solving,critical thinking Can work under pressure
Timeline
Personal Support Worker
Rockwood Terrace (County of Grey)
08.2021 - Current
Senior Marine Travel Consultant
Euro Asia Travel Network Inc. (IATA)
10.2012 - 12.2019
Marine Ticketing & Invoicing Officer
G Travel Philippines Inc. (IATA)
12.2006 - 08.2012
Office Clerk HRDO
City Government of Makati
03.2001 - 11.2006
Associate of Applied Science - Personal Support Worker
Trios College
MBA - Masters in Public Administration
University of Makati
Bachelor of Science - Bachelor of Science in Tourism
PATTS College of Aeronautics
Associate of Applied Science - Nursing Unit Clerk
Algonquin College