Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leovey Wood

Dundalk,ON

Summary

  • 20 Years of experience in customer service, invoicing, accounts receivables and general clerk duties.
  • Front line office duties including filing correspondence, answering telephones, & greeting customers.
  • Excellent communications and proven accuracy with attention to detail
  • Professional, organized and self-motivated with excellent interpersonal communication skills
  • Hard-working, driven and dedicated and able to work under pressure and multitask.

Overview

24
24
years of professional experience

Work History

Personal Support Worker

Rockwood Terrace (County of Grey)
Durham, Ontario
08.2021 - Current
  • Educated families about the patient's condition and provided support during difficult times.
  • Provided companionship to isolated or lonely clients by engaging in conversation and accompanying them on outings.
  • Assisted clients with daily activities such as bathing, dressing, and grooming.

Senior Marine Travel Consultant

Euro Asia Travel Network Inc. (IATA)
Manila, Philippines
10.2012 - 12.2019
  • Developed customized travel plans to meet customer needs and preferences.
  • Assisted customers in making changes to existing itineraries or canceling trips.
  • Resolved any issues related to travel plans and services.
  • Responded promptly to customer inquiries via phone, email or in-person contact.
  • Analyzed airline rules, regulations and tariffs and discussed international fare construction and visa and passport requirements with clients.
  • Maintained an up-to-date knowledge of industry trends, seasonal promotions and available products.

Marine Ticketing & Invoicing Officer

G Travel Philippines Inc. (IATA)
Makati, Philippines
12.2006 - 08.2012
  • Processed ticket reservations for passengers, ensuring accuracy and compliance with relevant regulations.
  • Provided customer service to travelers by answering inquiries regarding flight schedules, fares and seat availability.
  • Assisted customers in making changes to existing reservations or canceling tickets.
  • Maintained records of all transactions made at the ticket counter.

Office Clerk HRDO

City Government of Makati
Makati, Philiipines
03.2001 - 11.2006
  • Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents.
  • Scheduled meetings, appointments, and travel arrangements for staff members.
  • Maintained records of employee attendance and leave balances.
  • Assisted in organizing special events such as conferences or seminars.
  • Kept office records organized and supplies well-stocked for optimal team performance.
  • Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
  • Supported office clerical functions using word processing and other software, email and office machines.

Education

Associate of Applied Science - Personal Support Worker

Trios College
London, ON
07-2021

MBA - Masters in Public Administration

University of Makati
Philippines
03-2006

Bachelor of Science - Bachelor of Science in Tourism

PATTS College of Aeronautics
Philippines
03-1999

Associate of Applied Science - Nursing Unit Clerk

Algonquin College
Ottawa, ON

Skills

Computer literate, Time management, Other languages,problem solving,critical thinking Can work under pressure

Timeline

Personal Support Worker

Rockwood Terrace (County of Grey)
08.2021 - Current

Senior Marine Travel Consultant

Euro Asia Travel Network Inc. (IATA)
10.2012 - 12.2019

Marine Ticketing & Invoicing Officer

G Travel Philippines Inc. (IATA)
12.2006 - 08.2012

Office Clerk HRDO

City Government of Makati
03.2001 - 11.2006

Associate of Applied Science - Personal Support Worker

Trios College

MBA - Masters in Public Administration

University of Makati

Bachelor of Science - Bachelor of Science in Tourism

PATTS College of Aeronautics

Associate of Applied Science - Nursing Unit Clerk

Algonquin College

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Leovey Wood