Summary
Overview
Work History
Education
Skills
Websites
Languages
Certification
Timeline
Generic

Leoul Abate

Toronto,Ontario

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Rogers Communications
09.2023 - Current
  • Developed customer service policies and procedures to meet and exceed industry service standards
  • Resolved associate, tool and service delivery issues revealed by statistical reports
  • Participated in team meetings and training sessions to stay informed about product updates and changes
  • Answered constant flow of customer calls with minimal wait times
  • Assisted customers in navigating company website and placing online orders, improving overall user experience
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs
  • Responded to customer requests for products, services, and company information.

Sales Team Leader

Global Faces Direct
02.2022 - 06.2023
  • Generated reports detailing findings and recommendations
  • Assisted in recruitment of new team members, hiring highest qualified to build team of top performers
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams
  • Developed team members' skills through targeted coaching sessions, resulting in improved individual performance
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.

Education

Bachelor of Arts - Business Management

Addis Ababa University School of Commerce
12.2020

Skills

  • Conflict Resolution
  • Critical Thinking
  • Customer Service
  • Business Development
  • Interpersonal Skills
  • Excellent Communication
  • Computer Proficiency
  • Strategic sales knowledge
  • Analytical Skills
  • Goal Setting
  • Sales closing
  • Problem-solving abilities

Websites

Languages

English
Native or Bilingual

Certification

OMVIC Automotive Sales Certificate

Timeline

Customer Service Representative

Rogers Communications
09.2023 - Current

Sales Team Leader

Global Faces Direct
02.2022 - 06.2023

Bachelor of Arts - Business Management

Addis Ababa University School of Commerce

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Leoul Abate