Leopoldo Mendoza

Pharmacy Technician

Rite Aid

02.2022 - Current

Enhanced pharmacy workflow by assisting pharmacists with medication dispensing,
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Stocked, labeled, and inventoried medication to keep accurate records.
Receive written prescription or refill requests and verify that information is complete and accurate.
Operate cash register to accept payment from customers, prepare and process medical insurance claim forms and records.
Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
Collected co-payments or full payments from customers.
Streamlined prescription processing with accurate data entry and verification of patient information.
Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
Maintained clean and organized work environment, adhering to health and safety standards.
Resolved third-party billing, computer system and customer service issues.
Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Managed opening and closing duties for pharmacy.
Set up and modified patient profiles to include current medications and insurance details.
Coordinated verification and filling of more than 500 daily prescriptions in high-volume community pharmacy environment.