Leopoldo Chavez
Long Beach
Summary
Operations Manager with extensive experience at 5 Arch Code Compliance, specializing in vendor management and client relationship development. Demonstrated success in data analysis and problem-solving, consistently leading teams to exceed service level agreements and improve operational efficiency. Bilingual in Spanish, enabling effective communication with diverse stakeholders.
Overview
25
25
years of professional experience
Work History
Operations Manager/Property Registration
5 Arch Code Compliance
Irvine
12.2015 - Current
- Managing day to day functions by leading a team
- Maintaining daily reporting and monitoring work load
- Confirming that all deadlines are met based on Client SLA
- Provide daily, weekly, monthly and yearly production reviews to management
- Creating monthly, quarterly and yearly projections
- Lead calls with clients and upper management
REO Open Orders/Vendor Management – Supervisor
LPS Title & Closing n/k/a Servicelink
Irvine
08.2007 - 12.2015
- Building and maintaining relationships with Clients and Title vendors throughout the Country
- Responsible for overseeing the National Open Orders group
- Client Implementation/Automation Set Up
- Maintaining reports on all aspects of the open order function, turn times and verifying orders are being placed properly
- Working with other department managers to process, evaluate, and implement new processes
- Escalation point for all lines of business
Title Services Specialist
LandAmerica Default Services
Irvine
05.2007 - 08.2007
- Responsible for reviewing, grading and delivery of Foreclosure/REO commitments per company guidelines
- Coordinating closings with Title vendors and attorneys
- Curing title defects, through LandAmerica underwriting counsel, Title Insurer and Foreclosure Attorneys
- Search and reviewing county records
- Daily interaction with clients and vendors, providing status and clarifying information
Searcher/Title Curative
Fidelity National Title
Tustin
10.2006 - 05.2007
- Review and Grade REO Commitments/Prelims according to company guidelines
- Update company system FNDS with findings and convey to clients accordingly
- Clarify information between closing company and clients via telephone and email
Closer 2/Title Resolution
NRLL-East
Irvine
01.2006 - 09.2006
- Examine title commitments and grade according to company guidelines
- Resolve deficiencies on commitments, contacting selling parties
- Coordinate opening of probates, quiet title actions, clarifying legal descriptions meets and bounds, ordering surveys, and clearing any title defect to proceed with a smooth closing of escrow.
Title Resolution Specialist
Ameriquest Mortgage Company
Orange
06.2003 - 11.2005
- Maintain portfolio of over 300 files, default/foreclosure and REO
- Review Trustee’s sale Guaranty/Summons and Complaints
- Liaison between foreclosure Attorneys and servicing department, strategize on resolution of deficiencies.
- Communicate with management and update system accordingly to meet sale dates
- Understanding of nationwide default requirements
Collateral Control Analyst
Ameriquest Mortgage Company
Orange
09.2001 - 06.2003
- Review Collateral packages (Title Policy and Mortgage), insure that there are no deficiencies on schedule B of the Policy of title insurance
- Analyze and resolve title defects to insure the company’s risk exposure is minimized
- Update and maintain inter department loan tracking systems to reflect current status of all outstanding errors on documents
- Obtain collateral documents from county recorders and or title companies to insure timely audits
Post Closing
First American Title Company
Santa Ana
02.2000 - 09.2001
- Responsible for maintaining closed escrow files
- Calling Title agents to obtain policies on a timely manner
- Review and confirm title insurance policy has no deficiencies
- Confirm Deeds of Trust/Mortgage recorded
- Clear deficiencies on title, confirm release/satisfactions/cancellation recorded and title is clear
Skills
- BKFS and invoice management
- Microsoft Office suite
- Public records research
- Spanish proficiency
- Vendor management
- Client relationship management
- Data analysis
- Problem solving
References
Upon request
Websites
Timeline
Operations Manager/Property Registration
5 Arch Code Compliance
12.2015 - Current
REO Open Orders/Vendor Management – Supervisor
LPS Title & Closing n/k/a Servicelink
08.2007 - 12.2015
Title Services Specialist
LandAmerica Default Services
05.2007 - 08.2007
Searcher/Title Curative
Fidelity National Title
10.2006 - 05.2007
Closer 2/Title Resolution
NRLL-East
01.2006 - 09.2006
Title Resolution Specialist
Ameriquest Mortgage Company
06.2003 - 11.2005
Collateral Control Analyst
Ameriquest Mortgage Company
09.2001 - 06.2003
Post Closing
First American Title Company
02.2000 - 09.2001
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