Léo Pady
Toronto
Summary
Dynamic and adaptable professional with a proven track record in customer service and problem-solving. Excelled in fast-paced environments at Uber and K's Potshop, enhancing customer satisfaction and engagement through exceptional service and product knowledge expertise. Skilled in cash handling with a 100% accuracy rate, demonstrating a strong blend of teamwork and individual initiative.
Experienced with customer relations and sales techniques. Utilizes effective communication to engage clients and promote sales. Track record of managing inventory and maintaining organized sales environments.
Offering strong foundation in customer relations and sales, eager to learn and develop in plumbing-related sales environment. Brings ability to quickly grasp technical information and apply effective sales strategies. Ready to use and develop communication and sales skills in [Desired Position] role.
Experienced with character development, bringing authenticity and depth to each role. Utilizes vocal and physical techniques to enhance performance and convey emotion. Strong understanding of stage dynamics and audience engagement, ensuring impactful and memorable portrayals.
Retail professional with knack for optimizing product presentation and driving customer engagement. Consistently achieves high standards in maintaining organized and visually appealing displays. Known for strong teamwork and adaptability in dynamic retail environments.
Experienced with producing high-quality digital content, including written, visual, and multimedia formats. Utilizes deep understanding of audience engagement to create compelling and relevant content. Track record of leveraging SEO and social media strategies to maximize reach and impact.
Professional with strong focus on content creation, prepared to drive impactful results through innovative storytelling and consistent quality. Known for seamless team collaboration, adaptability to changing needs, and unwavering reliability. Possesses advanced skills in digital marketing, social media management, and SEO, coupled with keen understanding of audience engagement and brand voice alignment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Uber Eats
Uber
08.2020 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Actor
Independant
09.2010 - Current
- Practiced lines and scenes independently and collaboratively to prepare for performances.
- Managed time to arrive on set when required to not delay rehearsals and shows.
- Participated in table reads and rehearsals, ensuring a thorough understanding of scripts and character motivations.
- Developed strong memorization skills for quick mastery of scripts, enabling efficient preparation for auditions and performances.
- Exhibited strong professionalism by maintaining punctuality, preparedness, and open communication throughout all stages of the production process.
Retail Sales Associate
KA Space
05.2023 - 05.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Answered questions about store policies and addressed customer concerns.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
Bud Tender
Ks Potshop
02.2022 - 02.2023
- Checked guests' photo identification for validity and age requirements.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
- Restocked supplies and arranged displays.
- Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
- Weighed, prepared and packaged different types of products.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
- Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.
- Enhanced customer experience by providing personalized product recommendations based on individual needs and preferences.
- Participated in ongoing education efforts regarding cannabis laws and regulations, staying up-to-date on industry changes to ensure compliance at all times.
- Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
- Managed high volume of cash with [Number]% accuracy rate.
- Managed inventory efficiently, ensuring accurate stock levels and timely reordering of popular products to prevent shortages.
- Educated customers about responsible consumption practices, promoting safe and enjoyable cannabis use experiences.
Education
Diploma - Acting
Seneca College of Applied Arts And Technology
North York Toronto09-2024
Skills
- Customer service
- Teamwork
- Patience and empathy
- Problem-solving
- Teamwork and collaboration
- Product knowledge expertise
- Can-do attitude
- Time management
- Television and film experience
- Cash handling
- Cleanliness and hygiene
- Memorization skills
- Customer engagement
Languages
English
Native or Bilingual
Certification
Smart Serve Certificate
Timeline
Retail Sales Associate
KA Space
05.2023 - 05.2024
Bud Tender
Ks Potshop
02.2022 - 02.2023
Uber Eats
Uber
08.2020 - Current
Actor
Independant
09.2010 - Current
Diploma - Acting
Seneca College of Applied Arts And Technology
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