Leonor Vaz
Etobicoke
Summary
Experienced professional with 15+ years of combined experience in executive roles, customer service, sales, and management. Adaptable and approachable, excelling in fast-paced environments. Seeking challenging position to support executive teams and collaborate effectively. Eager to contribute to organizational growth and expand professional horizons.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Executive Assistant to the President
APMA - Auto Parts Manufacturers’ Association
05.2024 - 05.2025
- Provide high-level administrative and logistical support to President, Flavio Volpe
- Manage booking of meetings, interviews and events, ensuring President’s time is used effectively
- Booking of travel, hotels and coordinating itineraries, both domestic and international
- Preparing documents, reports, letters and other documents as needed, ensuring the confidentiality of sensitive information
- Assisting with the coordination and execution of various projects
- Gathering and analyzing information for the President’s decision-making needs
- Screening calls and visitors, acting as first point of contact
- Assist General Counsel in meeting material for Board member meetings
- Management of all office procedures, office supplies, equipment and inventory
- Manage membership invoicing and payments in coordination with Accounting
Business Development Specialist
Atripco Delivery Service
01.2021 - 07.2023
- Overseeing the day-to-day direct interaction with new and existing customers, to produce revenue goals
- Growing a book of business with new and dormant accounts, while maintaining current client relationships through networks, referrals, and systematic cold calling strategies
- Generating and following up RFQ’s (Request for Quotation)
- Business analysis through sales reports, charts, and customer/ staff feedback
- Plan new/existing contacts for customer retention and proactively meeting customer requirements/problem resolution
- Preparing training material, job aides and training staff in various departments
- On boarding all new clients and educating them on technology solutions available, tracking procedures, pricing, and service options
Administration & Customer Service Supervisor
Atripco Delivery Service
01.2018 - 01.2020
- Managed, encouraged, and trained a skilled team of seven Customer Service Agents
- Coordinated flow of work between team members and departments
- Monitored and assessed all new business for quality assurance
- Approved invoicing, special pricing, and quotes
- Resolved customer complaints, working with the appropriate resources.
- Conducted quarterly employee performance reviews
- Backup support for all tasks and staff within department when necessary
- Participated in projects in other departments as required
Education
Diploma - Social Service Worker
Seneca College
North York, ON08.2013
Skills
- Accountable and able to work with a sense of urgency, limited guidance and understanding of how to prioritize my own work
- Technically proficient with solid computer skills including Microsoft Office, Office 365, Adobe Acrobat and calendar management software
- Exceptional ability to handle extremely sensitive, urgent and confidential matters with the utmost discretion
- Highly skilled in scheduling, preparing and editing complex and standard reports, charts and tables for senior management
- Extensive experience in providing briefings and solutions to senior leaders
- Personable, excellent communicator with all levels of an organization - from front line to senior staff
- Excellent analytical and assessment skills, with a focus on customer service excellence
- Strong work ethic, with a reputation for taking the initiative and seeking tasks to completion with high level of professionalism, discretion, judgement and tact
- Perfectly comfortable communicating and working with all levels of government and municipalities, boards, not-for-profits, media and general public
- Able to make effective decisions, proactive in anticipating needs, with great aptitude for finding root causes to issues or concerns and developing workable solutions
- Advanced multitasking
- Proactive problem-solving
Certification
ELT (English Language Teaching) Certification – British Council/University Of Cambridge – Oporto, Portugal
Languages
english
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Executive Assistant to the President
APMA - Auto Parts Manufacturers’ Association
05.2024 - 05.2025
Business Development Specialist
Atripco Delivery Service
01.2021 - 07.2023
Administration & Customer Service Supervisor
Atripco Delivery Service
01.2018 - 01.2020
Diploma - Social Service Worker
Seneca College
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