Leonor Baptista

• Maintained clean and organized files by keeping accounts payable records up-to-date.
• Used accounting software to balance daily financial reports.
• Processed cheques, EFT's and wires ,invoices, employee reimbursements, and statements, via online banking.
• Monitored status of accounts receivable and payable to facilitate prompt processing.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes as well as as word processing, data entry, faxing and copying.

• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered phone promptly and directed incoming calls to correct offices.
• Responded to inquiries from callers seeking information and resolved customer problems and complaints.
• Preparing licensing for vehicle sales.
• Logging in inventory
• Managed multiple tasks and met time-sensitive deadlines.
• Welcomed customers professionally with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

• Organized shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Helped customers locate products and checked store system for merchandise at other sites.
• Engaged with customers to build rapport and loyalty.
• Solved customer challenges by offering relevant products and services.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Provided exceptional services and pleasant shopping experiences to retail customers, while promoting high-end handbags for sale.
• Managed returns, exchanges and refunds in accordance with store policy.
• Answered customer questions about sizing, accessories, and merchandise care.

• Provided customers with best deals and well-researched travel options,
• Assisted clients with flight changes and cancellations to minimize travel disruptions.
• Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
• Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.

Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.

• Provided exemplary customer service to new and existing clients, while consistently maintaining 95%+ customer service satisfaction ratings through quality control
• Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
• Maintained operational proficiency in coordinating both international and domestic travel accommodations, hotel and rental car reservations for customers, groups, couples, executives, and special needs clients.
• Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
• Promoted dedicated customer service and support by promptly resolving customer complaints.