Summary
Overview
Work History
Education
Skills
Timeline
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Leonor Angel

Palmdale

Summary

Bilingual, English/ Spanish, seeking a career/ position where my skills and knowledge can be used and Enhanced.

Overview

15
15
years of professional experience

Work History

Orthodontic Department Manager

Smile Dental Group
04.2022 - Current
  • Company Overview: Smile Dental Group is a company that I worked for in the past
  • However this time I am working managing the orthodontic department this department has approximately 30 employees
  • Managing this amount of employees has given me the experience in understanding how different each employee can be quick thinking when it comes to employees calling out as well having to leave for an emergency and organizing my schedule to when they might request a vacation day
  • Another task that consist of my every day duties is insurance billing/tracing, receive full break down of coverage posting insurance payments as well as match payments to bank statements since our payments are received via EFT (electronic funds transfer)
  • Also call patients to speak to them about any past due balance owed accounts that fell behind work directly with our patients to work out a payment plan arrangement so they can continue their orthodontic care
  • Help them take payments set up auto pay answer phones schedule appointments assist any patients in the office that might be upset or has questions in regards to their treatment
  • I can continue going on with everything else that comes in to play with working in health care but I will complete this with I love to provide the best customer service I can offer
  • Smile Dental Group is a company that I worked for in the past

Billing Coordinator

Snow Orthodontics
11.2017 - 04.2022
  • Here in Snow Orthodontics this is my current employer
  • I am in charge of billing Dr
  • Snow 8 locations, submit pre authorizations, help any patient with insurance information they might have help them understand what an explanation of benefits is (EOB)
  • Bill any new insurance patients might have verifies ortho coverage, work on enrolling all working providers with insurance companies
  • Request and, successful in requesting fee increase from insurance companies
  • Credentialing office
  • I also assisted a periodontist that worked next door to us and credentialed him with insurance companies
  • Among other things like help staff with posting production, set up auto pay with patients open mail make sure I scanned insurance checks received, and met my collection goal from previous year

Office Manager

Western Dental
07.2016 - 10.2017
  • With Western Dental I worked as an office manager
  • I was in charge of entire staff office has 8 operatory and its own ortho bay
  • As an office manager you have to be in charge of entire staff making sure everything is working we have enough supplies to get us through the day
  • Making sure doctors have enough prediction for the day to meet daily goals, travel to meetings managers will have with regional director
  • I worked in a multi-specialty office there was ortho, perio, general, pedo office and I can be proud to say my office met its production goals

Orthodontic Manager

Smile Dental Group
05.2014 - 07.2016
  • Duties while employed with Smile Dental were, orthodontic manager, while in charge of staff and schedule for the following months
  • I did consultations with patients towards their orthodontic care, schedule appointment, bill insurance companies for orthodontic care, submit pre authorizations, travel with staff to companies locations and also provide best customer service also assisting any patient with any insurance information or financial question

Treatment Coordinator

Total Care Dental & Orthodontics
03.2010 - 05.2014
  • Duties while employed with Total Care Dental consisted on treatment coordinator, submitting pre authorizations with insurance companies for orthodontic care, general consultations worked with perio, oral surgery, and general dentistry
  • Among other duties like daily cash deposit, marketing, schedule appointment, travel with orthodontic team
  • This Job was by far one of the employments that has taught me the knowledge that I have accumulated during the years

Education

High School Diploma -

Kings Word Academy
Lancaster, CA

Skills

  • Orthodontic billing
  • Create employee schedule
  • Internet/E-mail
  • Tracing/claim forms
  • Telephone strategies
  • Schedule appointment
  • Marketing
  • Closing daily deposit/cash
  • Front office
  • Manage dental office
  • Insurance verification
  • Insurance credentialing
  • Treatment coordinating
  • Insurance credentialing walk through
  • Dependable
  • Desire to help others
  • Willing to take on a new challenge
  • Open minded
  • Able to work independently
  • Fast learner
  • Friendly
  • Always open to learning something new
  • Accounting
  • Bookkeeping

Timeline

Orthodontic Department Manager

Smile Dental Group
04.2022 - Current

Billing Coordinator

Snow Orthodontics
11.2017 - 04.2022

Office Manager

Western Dental
07.2016 - 10.2017

Orthodontic Manager

Smile Dental Group
05.2014 - 07.2016

Treatment Coordinator

Total Care Dental & Orthodontics
03.2010 - 05.2014

High School Diploma -

Kings Word Academy

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Leonor Angel