Experienced in emergency telecommunications and adept at managing high-volume call systems. Customer service professional with strong skills in paging, multitasking, and problem resolution. Committed to maintaining confidentiality and professionalism, understanding the importance of handling sensitive information. Thrives in fast-paced environments with a remarkable ability to stay calm under pressure, ensuring efficient and effective communication at all times.
Hi, I’m
LEONNISE JOHNSON-Campbell
75 Ashford Court, Brampton, ON L6V3E2,
Summary
Overview
7
years of professional experience
Work History
City of Brampton
Customer Service Representative
06.2024 - Current
Job overview
- Manage 50+ customer inquiries daily, ensuring efficient resolution and high satisfaction ratings
- Assist with over 200 registrations per week for city wellness programs, ensuring smooth scheduling
- Utilize multi-line phone systems and CRM tools to track service interactions
Professor's Lake
Concession Attendant
06.2024 - Current
Job overview
- Operate cash register and POS systems, handling transactions accurately
- Provide exceptional customer service in a high-traffic environment
- Maintain compliance with health and safety standards
McDonald's Canada
Swing Manager & Crew Trainer
07.2019 - 09.2023
Job overview
- Supervised restaurant operations and managed customer escalations
- Trained and mentored team members, ensuring compliance with safety and quality protocols
- Handled 20+ customer calls per day, ensuring efficient service and operational excellence
Sunrise Caribbean Restaurant
Cashier & Customer Service
04.2018 - 12.2020
Job overview
- Processed high-volume transactions efficiently
- Maintained customer satisfaction by handling inquiries professionally
- Assisted in daily inventory management and operational duties
Education
Humber College
Emergency Telecommunications Certificate
12.2023
University Overview
- Honours
Humber College
Interpersonal Education Stimulation Rescue Certificate
09.2023
University Overview
Trios College
Medical Office Assistant Certificate
06.2019
University Overview
Morant Bay High School
High School Diploma
05.2015
University Overview
Skills
- Emergency Telecommunications & Dispatch
- Call Handling & Paging Systems
- Familiar with Emergency Call Systems
- Strong Multi-tasking & Organizational Skills
- Exceptional Customer Service & Problem-Solving
- Microsoft Office Suite (Word, Excel, Outlook)
- Typing Speed: 55 WPM (95% accuracy)
- Confidentiality & Data Security Compliance
- Sound Judgment & Crisis Management
- Familiar with Dispatching Systems
- Customer assistance
- Active listening
- Professional telephone demeanor
- Point of sale (POS) system operation
Additional Information
Additional Information
Passionate about delivering top-tier communication and customer service, ensuring seamless information flow in high-pressure environments., Eager to bring my problem-solving skills and emergency telecommunications training to William Osler Health System.
Satisfactory Criminal Record and Vulnerable Sector Check
Valid G Ontario Driver's License & Clean Driving Record
Open to Travel Between Osler Sites as Required.
Awards
Awards
- City of Brampton Above & Beyond Award - Recognized for outstanding customer service and dedication.
- Miss Teen St. Thomas (2015) - Won 5 of 6 sectional prizes, including Best Talent and Community Involvement.
- Dr. Fenton Ferguson Scholarship Recipient.
- Honor Roll (Elementary Level) & First Place Award - Morant Bay High School.
Languages
English
Full Professional
Timeline
Customer Service Representative
City of Brampton
06.2024 - Current
Concession Attendant
Professor's Lake
06.2024 - Current
Swing Manager & Crew Trainer
McDonald's Canada
07.2019 - 09.2023
Cashier & Customer Service
Sunrise Caribbean Restaurant
04.2018 - 12.2020
Humber College
Interpersonal Education Stimulation Rescue Certificate
Trios College
Medical Office Assistant Certificate
Humber College
Emergency Telecommunications Certificate
Morant Bay High School
High School Diploma
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