LEONJIE MANYAN
Toronto
Summary
Hospitality Professional experienced in delivering exceptional customer service and anticipating guest needs. Achieved high productivity and efficient task completion through strong communication and teamwork. Focused on enhancing dining experiences while managing multiple tasks under pressure.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bar Server
The keg steakhouse + bar
Toronto
04.2026 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Prepared and served beverages following standard recipes and presentation guidelines.
- Engaged customers in conversation to create a welcoming atmosphere and enhance dining experience.
- Checked with guests to gather feedback on food, resolve issues, and ensure timely delivery of additional items and beverage refills.
- Collaborated with kitchen staff to coordinate timely food and drink service.
- Monitored inventory levels and restocked supplies to ensure seamless service throughout shifts.
- Adhered to all safety and sanitation regulations when handling food and beverage products.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
HEAD SERVER/BARTENDER
The Bottomline Sports Bar
Toronto
06.2022 - 04.2026
- Trained new staff on restaurant policies, procedures, safety protocols, and POS system operations.
- Exhibited excellent communication skills to effectively manage a team of servers in a fast-paced environment.
- Developed and implemented strategies for increasing sales, profitability, and customer satisfaction.
- Stayed up-to-date on menu changes or specials in order to answer guest questions promptly.
- Performed regular quality checks on food items prior to delivering them out from the kitchen.
- Kept records of customer preferences in order to create personalized experiences for returning guests.
- Interacted with guests and promptly responded to requests to provide exceptional service.
MANAGER
CAFE Coffee
Toronto
08.2018 - 12.2024
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
- Formulated strategic plans that aligned with long-term business objectives while taking budgetary constraints into consideration.
- Managed daily operations, including scheduling and budgeting, ensuring smooth workflow and resource allocation.
- Oversaw multiple projects, coordinating efforts to meet deadlines and maintain quality standards.
- Mentored and trained new employees on company policies and procedures.
- Formulated strategic plans aligning with long-term business objectives, considering budgetary constraints to drive progress.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
BARISTA
Starbucks
Toronto
08.2021 - 12.2022
- Operated cash registers and handled cash and card transactions.
- Multitasked multiple orders simultaneously while ensuring accuracy in product quality and customer service.
- Exhibited excellent communication skills while interacting with customers and coworkers in a professional manner.
- Welcomed customers and answered questions regarding menu items and preparation methods.
- Maintained high standards of cleanliness in the café area and equipment used for coffee preparation.
- Maintained an efficient workflow by restocking supplies throughout the day.
- Organized inventory and prepped ingredients for drinks to ensure efficient service and maintain product quality.
- Brewed espresso and added syrups and steamed milk to craft specialty drinks for customers.
- Observed proper food handling procedures and upheld company policies and procedures.
- Adhered to all health codes while preparing specialty beverages according to company specifications.
- Trained new baristas on proper coffee preparation techniques.
- Used knowledge of coffee beans and brewing methods to recommend drinks to customers.
Education
HIGH SCHOOL DIPLOMA -
York Memorial Collegiate institute
York, ONSkills
Customer service
- Order processing
- Food safety
- Attention to detail
- Training employees
- Team leadership
- Staff motivation
- Teamwork and collaboration
- Responsible and trustworthy
- Positive and friendly attitude
Certification
- Smart Serve
- Food handlers
- CPR & First Aid
Additional Information
I have my own upcoming side business where I feed people souls through treats. Business woman at heart.
Timeline
Bar Server
The keg steakhouse + bar
04.2026 - Current
HEAD SERVER/BARTENDER
The Bottomline Sports Bar
06.2022 - 04.2026
BARISTA
Starbucks
08.2021 - 12.2022
MANAGER
CAFE Coffee
08.2018 - 12.2024
HIGH SCHOOL DIPLOMA -
York Memorial Collegiate institute