Summary
Work History
Education
Skills
Languages
Certification
Interests
Timeline
Generic
LEONISA P. CEDEÑO

LEONISA P. CEDEÑO

Sales Representative / PTag Specialist
Calgary,AB

Summary

Skilled specialist with proven track record in delivering impactful results. Adept at team collaboration and flexible in adapting to changing needs. Expertise in customer service and pricing standards, consistently driving successful outcomes. Known for reliability and strong focus on achieving objectives.

Work History

PTAG Specialist, Merchandising Assistant, Sales Rep.

IKEA, Al Futtaim
12.2010 - 10.2020
  • Ensured the PTAG Plus system operated efficiently in the store every day of the year.
  • Conducted training sessions on store merchandising standards, including PTAG Plus modules, using MS Office tools for presentations.
  • Maintained year-round availability of price-marking accessories by monitoring inventory and ordering necessary quantities through IMS Webshop.
  • Rotated through multiple showroom departments, including Sofa, Living Room, Bedroom, and Children’s sections.
  • Performed daily detailed inspections of assigned areas using checklists, product information tags, and other communication tools.
  • Meeting or exceeding sales goals by promoting sales products by spotting sales opportunities an sales steering, and suggesting add-on sales.

Front Office / Receptionist

Lords Hotel
06.2005 - 12.2006
  • Trained and onboarded new members of the guest services team.
  • Communicated updates on hotel products, services, pricing, and policies to team members.
  • Confirmed the accuracy and completeness of personal and payment information on guest accounts.


Technical Support / Helpdesk

Software Venture International (SVI)
06.2003 - 12.2005
  • Acted as the first point of contact for staff seeking technical assistance via phone or email, guiding them through the problem-solving process.
  • Escalated tickets to relevant personnel and departments, including system administrators, network engineers, and software developers.

Assistant Instructor 1

AMA Computer College
05.2001 - 02.2002
  • Enhanced students’ analytical skills by introducing advanced computer program technologies.
  • Managed classes with an average of 30–40 participants.

Education

No Degree - Caregiving For Elderly And Children

Arkanghel Advanced School of Caregiving And Safety, Inc.
Dasmariñas, Cavite
09.2022

Bachelor of Science - Computer Science

AMA Computer College
Metro Manila
04.2000

Associate of Science - Computer Systems Design and Programming

AMA Computer Learning Center
Marikina City
05.1997

Skills

  • Sales strategy development
  • Presentation skills
  • Proficient in MS Office
  • Knowledgable in Navision Software
  • PTAG Plus operations
  • Inventory management

Languages

English
Professional Working

Certification

  • January 2019 Certificate of Appreciation, IKEA U.A.E
  • September 2015 Certificate of Appreciation, IKEA U.A.E
  • November 2015 Certificate of Appreciation, IKEA U.A.E
  • September 2014 Certificate of Achievement, IKEA U.A.E
  • March 2015 Fire Safety and Fire Prevention Training, Eurolink IKEA U.A.E
  • November 2015 First Aid, First Aid International IKEA U.A.E

Interests

  • Swimming
  • Design and Build Websites

Timeline

PTAG Specialist, Merchandising Assistant, Sales Rep.

IKEA, Al Futtaim
12.2010 - 10.2020

Front Office / Receptionist

Lords Hotel
06.2005 - 12.2006

Technical Support / Helpdesk

Software Venture International (SVI)
06.2003 - 12.2005

Assistant Instructor 1

AMA Computer College
05.2001 - 02.2002

No Degree - Caregiving For Elderly And Children

Arkanghel Advanced School of Caregiving And Safety, Inc.

Bachelor of Science - Computer Science

AMA Computer College

Associate of Science - Computer Systems Design and Programming

AMA Computer Learning Center

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LEONISA P. CEDEÑOSales Representative / PTag Specialist