Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Languages
References
Timeline
Generic

Leonie Denda

Scarborough,Ontario

Summary

Experienced Patient Support Worker seeking a challenging position in a busy organization. Utilize acquired experiences to provide exceptional patient care.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Room Service Attendant

Don Valley Hotel
01.2023 - Current
  • Performs tasks including washing and polishing floors, stocking linen closets, and emptying trash.
  • Address clients inquires and provide accurate information
  • Assists supervisor with ordering and receiving supplies as needed
  • Maintains a collaborative work environment with other staff
  • Manages incoming calls and redirects them to appropriate rooms
  • Handle reasonable guests’ complaints/requests and inform others when required.

Personal Support Worker

Spectrum Healthcare.
01.2014 - Current
  • Assisted patient with activities daily living including bathing, grooming and dressing and nutrition
  • Performed tasks including insulin, simple wound care as delegated by registered nurses
  • Accompanied clients for walks and assisted with simple exercises as directed by physiotherapists
  • Supported client's independence, dignity, social, emotional and cultural wellbeing
  • Accurately completed client’s plan of care as determined by home supervisor
  • Performed and supported patients with routine household chores and promoted independence
  • Accompanied and supported patients during appointments
  • Provided physical, Emotional, personal care to adults and children
  • Handle reasonable complaints/requests and inform my office as required.

Personal Support Worker

Bayshore Healthcare
12.2014 - 02.2015
  • Maintain confidentiality with other agencies involved in client’s care as directed
  • Prioritized workload to meet client needs safely and effectively
  • Maintained professionalism and team-based approach while interacting with client and staff in the organization
  • Performed light household duties including sweeping, mopping floors, vacuuming, washing dishes, taking our garbage and laundry
  • Upheld organizations code of conduct, maintaining patient’s and environment safety.
  • Facilitated communication between healthcare providers regarding the status of each client's health.
  • Provided personal hygiene assistance including oral care, shampooing hair, changing bed linens.
  • Observed clinical conditions of patients while providing direct patient care services.

Education

Personal Support Worker Diploma -

Evergreen College
Toronto, Ontario
10.2014

Skills

  • Dish preparation
  • Confidentiality
  • Luxury guest services expertise
  • Room sanitization
  • Linen washing and folding
  • Hygiene standards
  • Inventory Restocking
  • Complaint Handling
  • Room Inspections
  • Privacy and confidentiality
  • Client Relationship Management
  • Personal Hygiene Assistance
  • Palliative Care
  • Patient Care
  • Care Plan Adherence
  • Incident Reporting
  • Supportive Companionship
  • Patient Companionship
  • Recreational Activities

Certification

  • Health Care Provider (C.P.R), 2022, 2025
  • Vulnerable Police Clearance, 2024, 2028
  • Food Handling Certificate

Volunteer Experience

  • Customer Service Representative, East view Neighborhood community Centre, 05/2010, 01/2011, Offered excellent customer services such as answering the telephone and provided information to clients and visitors, Maintained a commitment to customer service while dealing with staff and clients at the Centre, Assisted clients and staff with food distribution, packaging and labeling
  • Salvation Army Food Bank, 12/2007, 12/2008, Assisted with packaging and food distribution, Assisted with door-door clothing donations

Languages

Portuguese
Native/ Bilingual
French
Professional
Lingala
Native/ Bilingual

References

References available upon request.

Timeline

Room Service Attendant

Don Valley Hotel
01.2023 - Current

Personal Support Worker

Bayshore Healthcare
12.2014 - 02.2015

Personal Support Worker

Spectrum Healthcare.
01.2014 - Current

Personal Support Worker Diploma -

Evergreen College

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Leonie Denda