Leonelyn E. Dellosa
Victoria
Summary
Dedicated to maintaining exceptional customer service standards and efficiency, while strictly following company regulations and procedures. Proven track record of thriving in fast-paced retail settings and excelling under pressure. Quick learner with the ability to rapidly acquire comprehensive product knowledge within a store environment.
Overview
13
13
years of professional experience
Work History
Store Shelf Stocker, Clerk, Order Fillers
J & S Young Merchants LTD.
09.2023 - Current
- Maintained a clean and organized store environment for optimal shopping experience.
- Answered customer questions and provided detailed product information.
- Helped customers locate desired items.
- Unloaded arriving product stock and moved to store display areas.
- Maximized productivity by efficiently multitasking, handling appointments, walk-in clients, and retail sales simultaneously.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Counter Staff Teller
Al Ansari Exchange LLC
10.2021 - 07.2023
- Received and issue cash transactions through remittances.
- Opening WPS account for company.
- Assist customer inquiries related to cash transaction, cheque and rate conversion.
- Securing the cash register at all times.
- Accurately handled cash transactions and maintained balanced cash drawer at the end of each shift.
- Managed multiple tasks in high-volume environment.
Senior Store Associates
Centrepoint–Landmark Group LLC
07.2016 - 10.2021
- Responsible in creating sales by providing excellence service and presentation, promoting sales strategy in order to reach the individual sales.
- Handling customer inquiry and complaint related to concern products.
- Manage newly team member as necessary by providing assistance during interaction with customers, acting according to store policy.
- Responsible in accomplishing daily sales reports.
- Acts as a team leader in the absence of a presence of my superior.
- Knowledgeable in cashiering process in accepting cash, bankcards for payment of fees or cost of goods/ services received, completes check and card transactions according to procedures.
- Balances cash drawer against receipts, resolves discrepancies & deposits funds into proper accounts.
- Disburses petty cash, makes change and cash checks in accordance with established procedures.
Cashier Associates
Be Connected Management Services (BENCH Philippines)
06.2012 - 07.2016
- Inform customer about available products, ongoing sales, discounts and promotions.
- Handle cash register and manage cash receivable and payables.
- Give products suggestion to customer when needed.
- Collaborate with sales team to offer quality customer service.
Checker
SM Southmall Department Store
07.2012 - 12.2012
- Performs regular quality checks on the goods after the payment transaction done by cashier.
- Keeps record of inspections for future reference.
- Works in tandem with cashier in support for checking product number.
Production Liner
Kawasaki Motors Philippines
01.2012 - 06.2012
- Produce and Assemble products in factories.
- Finalizing products and prepare them for shipping.
- Monitoring the assembly line and removing faulty products.
Education
Office System Administration
Datamex Inst. of Computer Technology
01.2011
High School - undefined
Bagumbayan National High School
01.2009
Skills
- Proficient in managing cashier operations
- With high communication skill both oral and written
- Ability to handle question and confrontations calmly and professionally
- Shelf merchandising
- Stocking and replenishing
- Work area maintenance
- Pricing and shelf labeling
- Product knowledge
- Sales expertise
- Store maintenance
- Multi-tasking strength
- Exceptional customer service
Languages
English
Timeline
Store Shelf Stocker, Clerk, Order Fillers
J & S Young Merchants LTD.
09.2023 - Current
Counter Staff Teller
Al Ansari Exchange LLC
10.2021 - 07.2023
Senior Store Associates
Centrepoint–Landmark Group LLC
07.2016 - 10.2021
Checker
SM Southmall Department Store
07.2012 - 12.2012
Cashier Associates
Be Connected Management Services (BENCH Philippines)
06.2012 - 07.2016
Production Liner
Kawasaki Motors Philippines
01.2012 - 06.2012
High School - undefined
Bagumbayan National High School
Office System Administration
Datamex Inst. of Computer Technology
Similar Profiles
Kristen AdamsKristen Adams
Customer Service and Accounts at Young and Rashleigh Wine MerchantsCustomer Service and Accounts at Young and Rashleigh Wine Merchants
Lela RadojkovicLela Radojkovic
Sales Representative at Young and Rashleigh Wine MerchantsSales Representative at Young and Rashleigh Wine Merchants
Erika ChipokaErika Chipoka
Customer Service Representative at Merchants CX SACustomer Service Representative at Merchants CX SA
Puneet MinhasPuneet Minhas
Supervisor at Shell Gas StationSupervisor at Shell Gas Station
Spencer M. DiekenSpencer M. Dieken
Clinic Assistant - Intern at United MovementClinic Assistant - Intern at United Movement