Leonela Loza
740 Amalia Ave, Los Angeles
Summary
Motivated Academic Advisor with exceptional written and verbal communication skills. Successful at guiding students through course registration steps, course selection and academic planning. Expertise in goal setting and active listening.
Overview
14
14
years of professional experience
Work History
Academic Advisor
California State University of Los Angeles
01.2024 - Current
- Received and reviewed transcripts to determine eligibility for admission to college or specific programs.
- Managed caseloads effectively, prioritizing tasks based on urgency and importance while maintaining high-quality service delivery.
- Provided support and guidance to students experiencing academic and personal troubles.
- Developed strong relationships with students, providing mentorship and fostering personal growth.
- Provide personalized support to students, helping them navigate academic challenges and career pathways.
- Lead informative sessions to educate students on academic policies, resources, and opportunities.
- Utilize the EAB SSC platform for proactive engagement and retention initiatives.
- Implement strategies to support student success and retention through targeted interventions.
- Actively participate in orientation sessions and relevant campus events to foster community and engagement.
- Analyze student data to develop effective campaigns that enhance academic performance and retention.
- Create individualized success plans that align with students’ majors and career goals.
- Assist students in declaring or changing their programs based on their academic interests and career aspirations.
- Monitor student degree progress and analyzing performance metrics to identify areas for improvement.
- Implement timely interventions for students at risk of academic disqualification, designing tailored academic plans to promote success.
- Submit necessary petitions for students, ensuring compliance with academic policies.
- Stay updated on general education and university requirements to provide accurate guidance on course selections and graduation checks.
Graduation Evaluator
California State University, Los Angeles
05.2016 - 01.2024
- Proficient with academic modules and experienced in advising various student population.
- Interprets transfer/ test credits and applies them to specific academic goals.
- Verifying transfer credit articulations.
- Participated in Degree Planner Testing and attended workshops to train advisors.
- Proficient with Q2s Testing.
- Attended Smart Planner workshops to train advisors.
- Resource for Academic Advisors to interpret university degree completion data.
- Collaborated with faculty and advisors to identify and notify students of deficiencies.
- Processes major course substitutions and petitions in a timely manner.
- Proficient with assist.org and Collegesource.org for academic and accreditation information.
- Evaluates and re-evaluates student records in the processing of awarding degrees and the processing of graduation checks efficiently and expeditiously for Baccalaureate, Master and Doctorate Degrees as well as Minors and Certificates using the academic advisement report.
- Interprets procedures and policies provided by the Associate Registrar and Registrar's Office.
- Update graduation term and major/minor changes.
- Post external course credit to satisfy general education and program specific requirements for the degree audit.
- Attended Graduation Workshops to help students with Grad Checks.
- Provide quality customer service to students and the campus community.
- Develops and maintains two-way communications.
- Reliable member of the department.
- Is consistent, dependable and accurate in carrying out responsibilities to a successful conclusion.
- Fully accepts all responsibilities and meets deadlines.
- Displays well-oriented professional knowledge.
ASA II/Art Department Coordinator
California State University, Los Angeles
05.2015 - 04.2016
- Provided administrative operations and functions under the general supervision of the Department Chair.
- Gather feedback at meetings for the Department Chair.
- Assisted in building and maintaining course schedules on the campus network system.
- Monitored class enrollment and issued permits to graduate and undergraduate students.
- Tracked and submitted paperwork for faculty travel and professional development funds.
- Processed budget paperwork for the Art department.
- Recorded faculty and staff absences and student hours worked.
- Maintained records and prepared paperwork for independent contractors.
- Generated paperwork required for the recruitment and appointment of part-time faculty, teaching associates, and graduate assistants.
- Responded to inquiries and provides creative solutions as needed.
- Displayed a strong personal commitment to successfully completing all projects.
- Communicated confidently with superiors, peers and subordinates.
- Met responsibilities promptly.
- Organized effectively to achieve greater results.
- Maintained all graduate and undergraduate student files comprising of graduate applications, graduate and undergraduate program plans and worksheets for processing degree checks.
- Scheduled advising appointments.
- Updated GET student records to reflect approved program changes and course substitutions; ensured that both graduate and undergraduate students were informed of program requirements.
- Order office supplies to ensure that faculty and staff have the proper equipment to effectively perform their tasks.
Student Assistant Clerical
California State University, Los Angeles
06.2010 - 05.2015
- Provided administrative and clerical support to the Administrative Support Coordinator II, Testing Coordinator, and University Testing Center Director.
- Responsible for front desk office coverage, answering phones, filing confidential scores and sending mass mailing for exams.
- Assisted graduate and undergraduate students with course registration and transcript verification.
- Prepared flyers and exam materials for course offerings for the Writing Proficiency Exam.
- Responsible for administrating, preparing and data entry for the Writing Proficiency Exam.
- Assisted University staff with entering permits in the GET system for the Writing Proficiency Exam.
- Responsible for issuing placement exams and accurately score those exams.
- Reported scores confidentially to on campus departments and/or colleges as well as other universities as necessary.
- Data entry from quarterly test, math exit exams and chemistry placement test.
- Provided customer service to students, administrative staff and faculty of the university.
- Inform students on university policies and procedures such as petition form and course substitution.
- Assisted Testing Coordinator in preparing test materials for incoming freshman to various universities.
- Transferred scores in a timely manner to departments within the university departments.
- Aided students in registering for placement exams before the deadline.
Education
Master of Arts - Educational Technology
California State University - Los Angeles
5151 State University Drive, Los Angeles, CA 9003206.2026
Anthropology B.A -
California State University, Los Angeles
5151 State University Drive, Los Angeles, CA 9003203.2015
High School Diploma -
James A Garfield High School
East Los Angeles, CA06.2009
Skills
- Proficient in Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- PeopleSoft
- Advisor Request System
- GET
References
Evelyn Espinoza | Director Student Success and Advising | eespin35@calstatela.edu | (323) 343-5061 | 5151 State University Drive, Los Angeles, CA 90032
Tamara Yamada | Assistant Registrar | tamara.yamada2@calstatela.edu | (323) 343-3887 | 5151 State University Drive, Los Angeles, CA 90032
Tanesha Collier | Senior Graduation Advisor | tcollier@cslanet.calstatela.edu | (323) 343-3885 | 5151 State University Drive, Los Angeles, CA 90032
Rosa Ibarra-Campos | Director of First Year Connections & Timely Support | rcampos@cslanet.calstatela.edu | (323) 343-3160 | 5151 State University Drive, Los Angeles, CA 90032
Timeline
Academic Advisor
California State University of Los Angeles
01.2024 - Current
Graduation Evaluator
California State University, Los Angeles
05.2016 - 01.2024
ASA II/Art Department Coordinator
California State University, Los Angeles
05.2015 - 04.2016
Student Assistant Clerical
California State University, Los Angeles
06.2010 - 05.2015
Master of Arts - Educational Technology
California State University - Los Angeles
Anthropology B.A -
California State University, Los Angeles
High School Diploma -
James A Garfield High School
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