Leonel Meza
Coachella
Summary
Dynamic Account Manager with a proven track record at Vintage Landscape, excelling in client relations and team leadership. Enhanced customer satisfaction and operational efficiency through strategic account management and effective team training. Skilled in relationship building and issue resolution, significantly boosting client retention and team productivity without exceeding a numerical percentage.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Account Manager
Vintage Landscape
01.2022 - Current
- Increased client satisfaction by cultivating strong relationships and understanding client needs
- Enhanced service offerings with regular feedback sessions to identify areas for improvement.
- Facilitated contract negotiations, securing favorable terms for both clients and company.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Senior Supervisor
Vintage Landscape
01.2013 - 01.2022
- Implemented performance metrics to enhance team accountability and productivity.
- Coordinated workflow processes to support project completion and meet deadlines.
- Oversaw budgeting activities to ensure resource allocation aligned with operational goals.
- Conducted performance reviews to provide constructive feedback and address development needs.
- Recruited, hired and trained staff and provided ongoing feedback and performance evaluations for development.
- Enhanced team productivity by implementing efficient workflow processes and providing consistent guidance.
- Ensured timely completion of projects through effective scheduling and prioritization of tasks based on urgency and importance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Landscape Foreman
Vintage Landscape
01.2010 - 01.2012
- Performed regular maintenance tasks like pruning and mulching to uphold landscape health.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Maintained grounds by trimming, weeding, and general clean-up.
- Monitored weekly and daily scheduled tasks to achieve desired workflow speed.
- Promoted safety awareness among crew members through regular meetings, training sessions, and adherence to safety protocols.
- Boosted client satisfaction through timely completion of landscape installations, maintenance, and repairs.
- Enforced safety protocols for projects to minimize equipment accidents and personnel injuries.
Spray Technician
Vintage Landscape
01.2007 - 01.2010
- Optimized pesticide usage by accurately calibrating equipment, reducing waste and environmental impact.
- Used proper PPE and safety protocols for personal health and safety of other staff.
- Cleaned and prepared equipment necessary for projects.
- Assisted with training new hires on proper spray techniques, contributing to a skilled workforce.
- Treated areas with pesticides to alleviate bugs and other pests and destroy weeds.
Education
A.A Turfgrass Management - Horticulture
College of The Desert
Palm Desert, CA06.2016
Diploma -
Coachella Valley High School
Coachella, CA06.2004
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Customer satisfaction
- Relationship building
- Issue resolution
- Goals and performance
- Team Training
- Operations
Certification
ISA Certified Arborist
ISA Tree Risk Management
Qualified Applicator License
IQ4 Rainbird Expert
Rainbird Site-control central system
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Account Manager
Vintage Landscape
01.2022 - Current
Senior Supervisor
Vintage Landscape
01.2013 - 01.2022
Landscape Foreman
Vintage Landscape
01.2010 - 01.2012
Spray Technician
Vintage Landscape
01.2007 - 01.2010
A.A Turfgrass Management - Horticulture
College of The Desert
Diploma -
Coachella Valley High School
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