Leonel Baliga
Winnipeg,MB
Summary
Dedicated and customer-focused professional with extensive experience in customer service and sales, seeking to leverage my skills and knowledge to excel as a Service Advisor. Committed to providing exceptional service and enhancing customer satisfaction through effective communication, multitasking, and upselling.
Overview
3
3
years of professional experience
Work History
Sales Associate
Marks warehouse
Winnipeg
05.2023 - 02.2024
- Assisted customers with product selections, providing knowledgeable recommendations.
- Upsold additional products and services, contributing to a significant increase in sales.
- Managed cash handling procedures and ensured accuracy in daily financial transactions.
- Maintained a clean and organized sales floor, ensuring a positive shopping experience.
Customer Service Representative
Toyota
Toronto
02.2021 - 08.2022
- Greeted customers warmly and listened to their vehicle concerns, accurately documenting issues.
- Communicated vehicle maintenance and repair recommendations, providing clear and detailed quotes.
- Scheduled service appointments and followed up with customers on the status of their vehicles.
- Coordinated with service technicians to ensure timely completion of repairs.
- Upsold additional services and products based on customers' needs, enhancing service revenue.
- Handled cash transactions and maintained accurate records.
Education
Diploma - Business Administration
Assiniboine Community College
Brandon, MBSkills
- Customer Service: Extensive experience in providing exceptional customer service, ensuring customer satisfaction and retention
- Upselling: Proven ability to upsell services and products effectively, increasing revenue
- Communication: Excellent verbal and written communication skills, capable of conveying information clearly and effectively
- Multitasking: Strong ability to handle multiple tasks simultaneously in a fast-paced environment
- Cash Handling: Proficient in cash handling procedures, ensuring accurate financial transactions
- Automotive Knowledge: Basic understanding of vehicle maintenance and repair (can be enhanced through training)
Timeline
Sales Associate
Marks warehouse
05.2023 - 02.2024
Customer Service Representative
Toyota
02.2021 - 08.2022
Diploma - Business Administration
Assiniboine Community College
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