Leonel Ayala
Norwalk
Summary
Customer service professional bringing extensive experience in automotive industryspecializing in client relations and service delivery. Proven ability to diagnose vehicle issues accurately and manage repair processes smoothly. Known for exceptional team collaboration and reliability adapting seamlessly to evolving customer needs and industry changes.
Overview
9
9
years of professional experience
Work History
Service Advisor
Hardin Hyundai
1271 S Auto Center Dr Anaheim Ca
09.2010 - 05.2017
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
Floor Salesperson
Foot Locker
Cerritos, CA
02.2008 - 02.2009
- Contributed to a positive work environment through effective communication and teamwork with colleagues.
- Increased sales by providing exceptional customer service and product knowledge.
- Collaborated with team members to achieve monthly sales goals and exceed customer expectations.
- Educated customers on proper care and maintenance of purchased items, increasing satisfaction rates postpurchase.
- Utilized point-of-sale systems efficiently, ensuring accurate transactions and a smooth checkout process for customers.
- Resolved customer concerns professionally, demonstrating empathy and commitment to their satisfaction.
Education
John Glenn High School
13520 Shoemaker Ave, Norwalk, CA 906502009
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
- Attention to detail
- Excellent communication
- Handling customer complaints
- Complaint resolution
- Goal-oriented mindset
- Workflow management
- Documentation and reporting
Languages
Spanish
Native or Bilingual
Timeline
Service Advisor
Hardin Hyundai
09.2010 - 05.2017
Floor Salesperson
Foot Locker
02.2008 - 02.2009
John Glenn High School