Leonce Niyozima
Whitby,ON
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Community Based Volunteer
Save the children international
Mbarara-Uganda, North Western Uganda
10.2021 - 02.2023
- Built stronger youth by teaching leadership skills and sharing job knowledge.
- Organized and coordinated transportation to deliver materials, supplies or donations.
- Raised funds for medical facility needs to build healthy community.
Customer Service Agent
MTN-Uganda
Mbarara-Isingiro, North Western Uganda
12.2022 - 01.2023
- Managed high-volume of inbound and outbound customer calls.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
Facilitator Volunteer
War child holland
Isingiro, North Western
10.2019 - 07.2021
- Explained goals and expectations required of trainees.
- Monitored training costs and prepared budget reports to justify expenditures.
- Scheduled classes based on availability of classrooms, equipment or instructors.
Social Worker
War child holland
Mbarara-Isingiro, North Western
09.2020 - 04.2021
- Maintained lists of resources helpful to clients.
- Provided mental health support to homeless clients and connected each with community resources.
Education
Graduate Certificate - Agri-Business Management
Nakivale Vocational Training Institute
Mbarara12.2021
High School Diploma -
Nakivale Secondary School
Uganda 12.2018
Skills
- Community-based planning
- Community Engagement
- Clerical Support
- Problem-Solving
- Food Distribution
- Mission Implementation
- Communication skill
- Sorting and labeling
Languages
English
Full Professional
Swahili
Native/ Bilingual
Timeline
Customer Service Agent
MTN-Uganda
12.2022 - 01.2023
Community Based Volunteer
Save the children international
10.2021 - 02.2023
Social Worker
War child holland
09.2020 - 04.2021
Facilitator Volunteer
War child holland
10.2019 - 07.2021
Graduate Certificate - Agri-Business Management
Nakivale Vocational Training Institute
High School Diploma -
Nakivale Secondary School
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