Professional Summary
Automotive technician with 12 years of experience, including 10 years as a Master Audi Technician with high voltage credentials. Specializing in diagnosing complex faults and mechanical issues to ensure vehicle safety. Proven history of building long-term customer relationships, enhancing overall customer experience in the automotive industry.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Audi Master Technician
Knight Automotive - Elk Grove Audi
06.2014 - 10.2024
Supported business growth through building strong relationships with customers, addressing their concerns promptly and professionally.
Ensured smooth shop operations by managing inventory, ordering parts as needed, and maintaining tools in optimal condition.
Demonstrated versatility as a Master Technician by handling a wide range of repair tasks across various vehicle makes and models.
Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
Collaborated effectively with service advisors to accurately document repair needs and provide detailed estimates for client approval.
Attained high levels of customer loyalty by delivering exceptional results that exceeded their expectations for quality and timeliness.
Upheld brand reputation through adherence to manufacturer guidelines during all repairs, ensuring vehicles met required specifications.
Education
Audi
Audi Academy
Livermore, CA
Associate of Arts - Automotive Technology
Cosumnes River College
Sacramento, CA
06.2013
Skills
Skills
Audi Scan Tool
Audi Electrical Systems
Audi Diagnostics & D&D
Audi Airbags
Audi Networking
Audi Steering and Suspension
Audi Brake Systems
Engine Mechanical Repair and Diagnosis
Audi High Voltage Technician
Audi High Voltage Expert
Audi Chassis Systems
Certification
Audi master Technician
Timeline
Audi Master Technician
Knight Automotive - Elk Grove Audi
06.2014 - 10.2024
Audi master Technician
Audi
Audi Academy
Associate of Arts - Automotive Technology
Cosumnes River College
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