Leonard Paul Nicolas
Elk Grove
Summary
Professional Summary
Automotive technician with 12 years of experience, including 10 years as a Master Audi Technician with high voltage credentials. Specializing in diagnosing complex faults and mechanical issues to ensure vehicle safety. Proven history of building long-term customer relationships, enhancing overall customer experience in the automotive industry.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Audi Master Technician
Knight Automotive - Elk Grove Audi
06.2014 - 10.2024
- Supported business growth through building strong relationships with customers, addressing their concerns promptly and professionally.
- Ensured smooth shop operations by managing inventory, ordering parts as needed, and maintaining tools in optimal condition.
- Demonstrated versatility as a Master Technician by handling a wide range of repair tasks across various vehicle makes and models.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Collaborated effectively with service advisors to accurately document repair needs and provide detailed estimates for client approval.
- Attained high levels of customer loyalty by delivering exceptional results that exceeded their expectations for quality and timeliness.
- Upheld brand reputation through adherence to manufacturer guidelines during all repairs, ensuring vehicles met required specifications.
Education
Audi
Audi Academy
Livermore, CAAssociate of Arts - Automotive Technology
Cosumnes River College
Sacramento, CA06.2013
Skills
- Audi Scan Tool
- Audi Electrical Systems
- Audi Diagnostics & D&D
- Audi Airbags
- Audi Networking
Skills
- Audi Steering and Suspension
- Audi Brake Systems
- Engine Mechanical Repair and Diagnosis
- Audi High Voltage Technician
- Audi High Voltage Expert
- Audi Chassis Systems
Certification
Audi master Technician
Timeline
Audi Master Technician
Knight Automotive - Elk Grove Audi
06.2014 - 10.2024
Audi master Technician
Audi
Audi Academy
Associate of Arts - Automotive Technology
Cosumnes River College
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