Leonardo Valdivia
Sacramento
Summary
Experienced customer service professional with proven success in solving complex issues, managing high-volume calls, and ensuring customer satisfaction. Ready to get work done.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Delivery Driver
AutoZone
Sacramento
09.2024 - Current
- Delivered automotive parts to customers in a timely manner.
- Maintained accurate records of deliveries and customer interactions.
- Inspected delivery vehicle for maintenance and safety compliance.
- Loaded and unloaded products following safety protocols.
- Navigated routes efficiently using GPS technology.
- Ensured proper handling of fragile automotive components during transport.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Adhered to all applicable traffic laws while driving delivery vehicle.
Meat Department Clerk
Rancho San Miguel
Sacramento
05.2023 - 09.2024
- Maintained cleanliness and organization of meat display cases.
- Assisted customers with product selection and inquiries.
- Processed meat products using cutting tools and equipment.
- Monitored inventory levels to ensure product availability.
- Ensured compliance with food safety regulations and standards.
- Collaborated with team members
Customer Service
In N Out
Sacramento
11.2021 - 04.2023
- Developed strong communication skills through handling customer inquiries and resolving issues promptly.
- Maintain the happiness of all customers to make sure they always had a wonderful experience.
- Communication with my coworkers, bosses, and customers.
- Making sure all customers have had their food or would like assistance with anything at all.
- Always making sure to greet all customers in a nice and friendly way with assuring to say 'please' and 'thank you' after every interaction.
- Making sure the food that was at their booth was always ready and fresh to eat.
- No matter the altercation the customer will always be right.
- Provided excellent customer service throughout the sales process.
- Greeted customers, provided customer service and answered inquiries.
Fast Food Worker
Jack in the Box
Sacramento
02.2021 - 10.2021
- Operated cash register and processed customer transactions efficiently.
- Prepared and assembled food items according to safety and quality standards.
- Maintained cleanliness of workstations and dining areas during shifts.
- Made and served coffee, tea and fountain drinks.
- Regularly checked inventory levels for restocking needs.
- Operated grills, deep fryers and griddles safely to avoid accidents or injury.
- Ensured that all food products were prepared fresh daily and stored properly.
Education
HIGH SCHOOL DIPLOMA -
Inderkum High School
Sacramento, CA 08.2019 - 05.2023
Skills
- Communication
- Team building
- Leadership
- Multitasking
- Customer service
- Enthusiastic
- Soccer specialist
- Hardworking
- People skills
- Time management
- Problem solving
- Vehicle maintenance
- Delivery logistics
- Clear communication
Languages
- English, Native
- Spanish, Native
Personal Information
- Date of Birth: 09/13/05
- Nationality: American
Timeline
Delivery Driver
AutoZone
09.2024 - Current
Meat Department Clerk
Rancho San Miguel
05.2023 - 09.2024
Customer Service
In N Out
11.2021 - 04.2023
Fast Food Worker
Jack in the Box
02.2021 - 10.2021
HIGH SCHOOL DIPLOMA -
Inderkum High School
08.2019 - 05.2023