Leonardo Rodriguez
Moreno Valley
Summary
Dynamic professional with strong customer service and inventory management skills. Proven ability to enhance operational efficiency and foster positive customer relationships.
Overview
4
4
years of professional experience
Work History
Sales Store Checker
Defense Commissary Agency
Moreno Valley
03.2023 - Current
- Provided excellent customer service by greeting each customer as they entered the store.
- Assisted customers by answering questions and providing product information.
- Cultivated positive customer relationships through attentive service and personalized assistance.
- Monitored inventory levels, reporting discrepancies to management to maintain stock accuracy.
- Performed daily inventory counts to track stock levels and reported discrepancies to management immediately.
- Trained new store checkers on operational procedures and best practices to ensure consistent service quality.
- Assisted in the training of new sales associates on checkout procedures.
- Balanced cash drawers at end of shift to ensure accuracy of funds received versus amount owed to customers.
- Ensured compliance with federal, state, and local laws while processing sales transactions.
- Collaborated with team members to maintain organized stock displays.
- Communicated effectively with other departments within the store regarding potential issues or concerns that may arise during shift.
- Ensured cleanliness and orderliness of sales areas per agency standards.
- Inspected store merchandise to ensure quality and quantity standards were met.
- Followed all safety protocols when operating equipment such as ladders or pallet jacks.
- Resolved conflicts between customers and employees in a professional manner.
- Utilized computer system to look up item descriptions or other related information needed during checkout process.
CAP 2 Supervisor
Walmart
Moreno Valley
05.2022 - 04.2023
- Coordinated inventory management and restocking processes, improving operational efficiency.
- Monitored team performance to ensure service quality and enhance productivity.
- Supervised team in daily unloading and stocking of merchandise.
- Ensured compliance with safety and sanitation standards in the work area.
- Trained new associates on proper procedures and best practices.
- Implemented loss prevention strategies that reduced inventory discrepancies.
- Conducted regular meetings with the CAP 2 team to review progress and provide feedback.
- Maintained accurate records of all project-related activities within the CAP 2 team.
- Created reports summarizing key findings from research conducted by the CAP2 team.
- Implemented strategies for improving customer service levels for clients using the CAP 2 system.
- Analyzed data from previous projects in order to improve future operations within the department.
- Worked closely with other departments in order to ensure successful collaboration on joint projects.
Education
High School Diploma -
Bayside Community Day School
Moreno Valley, CA06-2012
Skills
- Customer service
- Cash handling
- Inventory management
- Product knowledge
- Training and mentoring
- Team collaboration
Languages
Spanish
Professional
Timeline
Sales Store Checker
Defense Commissary Agency
03.2023 - Current
CAP 2 Supervisor
Walmart
05.2022 - 04.2023
High School Diploma -
Bayside Community Day School