Leonardo Ramirez
Summary
I am a team player and I like to challenge myself on stepping out of my comfort zone. I started as a team member at one of my job and within 2 years I was a store manager. I am a productive Person
And organize. I also enjoy helping others out whenever needed. I'm very punctual.
Overview
4
4
years of professional experience
1
1
Certification
Work History
General Manager
Dunkin'
12.2020 - Current
- Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
- Developed and implemented strategic plans to drive business growth and increase profitability
- Led a team of21 employees, providing guidance, training, and support to ensure high levels of productivity and performance
- Achieved sales targets consistently by implementing targeted promotions and upselling techniques
- Managed inventory levels to optimize stock availability while minimizing carrying costs
- Created employee schedules that ensured adequate staffing levels during peak hours while controlling labor costs
- Conducted regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback
- Developed training programs to enhance employee skills in areas such as customer service, product knowledge, and sales techniques
- Ensured compliance with health and safety regulations by conducting regular inspections and implementing corrective actions when necessary
- Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction
- Improved employee retention rates through the implementation of employee engagement initiatives
- Streamlined workflow processes resulting in improved productivity
- Managed and resolved conflicts among team members to maintain a positive work environment
- Implemented customer loyalty programs resulting in increased repeat business
In-N-Out Associate
In-N-Out Burger
06.2024 - Current
- Followed recipes and portion control guidelines to consistently deliver delicious meals
- Managed food inventory, minimizing waste and optimizing cost efficiency
- Prepared and cooked a variety of dishes, ensuring high quality and presentation standards
- Collaborated with kitchen staff to coordinate meal preparation and ensure timely service
- Maintained a clean and organized work area, adhering to sanitation regulations
- Trained new cooks on proper cooking techniques, safety procedures, and menu items
Education
High school diploma - undefined
Los Angeles Senior High School
Los Angeles, CA06.2020
Skills
- Interviewing
- Store management
- Leadership
- Bilingual
- Recruiting
- Spanish
- Communication skills
- Management
- Store Management Experience
- Assistant Manager Experience
- Inventory Control
- Guest Services
- Purchasing
- Restaurant Management
- Shift Management
- Supervising Experience
- Team Management
- Customer service
- Merchandising
- English
- Forecasting
- Food Safety
- Data entry
Certification
- Food Handler Certification
- ServSafe
- Driver's License
Timeline
In-N-Out Associate
In-N-Out Burger
06.2024 - Current
General Manager
Dunkin'
12.2020 - Current
High school diploma - undefined
Los Angeles Senior High School
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