Summary
Overview
Work History
Education
Skills
Professional and Volunteer Summary
Timeline
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Leonardo Oliveira

Summary

Full time student searching for a part time position

Overview

4
4
years of professional experience

Work History

Supervisor

Demetres
01.2024 - Current
  • Oversaw daily operations, ensuring adherence to safety and quality standards.
  • Trained team members on operational procedures and best practices.
  • Streamlined workflows to enhance productivity and reduce downtime.
  • Managed inventory levels, coordinating with suppliers for timely restocking.
  • Conducted performance evaluations, providing constructive feedback to staff.
  • Monitored equipment maintenance schedules to prevent operational interruptions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

Sales Advisor - Seasonal

BestBuy Canada
09.2023 - 12.2023
  • Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for their needs promptly.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Established and maintained consistent rhythm for timely follow-up and ensured deliverables were met or exceeded.
  • Partnered with other team members to ensure consistent and accurate documentation of customer requests and repairs.

Certified Crew Trainer

HJMAC McDonalds
06.2021 - 09.2023
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Lead the team and assessed crew members to establish and maintain quality control standards while offering support.
  • Set a positive example for team members by providing high quality, efficient service.

Education

Bachelor of Science - Computer Science

Sheridan College Institute of Technology and Advanced Learning
Oakville, ON
05.2027

High School Diploma - undefined

Stephen Lewis Secondary School
Mississauga, ON
07.2023

Skills

  • Training
  • Adaptability
  • Multi-Tasking
  • Cash Register Operations
  • Excellent Customer Service
  • Teamwork & Collaboration
  • Excellent Time Management
  • Critical Thinking & Problem Solving
  • Fluent in English and Portuguese, Intermediate in Spanish
  • Staff management
  • Customer service
  • Training and mentoring

Professional and Volunteer Summary

  • Successful Supervisor Effective in overseeing operations, stock management, communication among members, and identifying and resolving problems.
  • Successful Crew Trainer highly effective at building rapport with new team members and helping each get acclimated to the environment, customer needs and facility operations.
  • Experienced in identifying the needs of the client and working to find a solution promptly and professionally.
  • Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills.


Timeline

Supervisor

Demetres
01.2024 - Current

Sales Advisor - Seasonal

BestBuy Canada
09.2023 - 12.2023

Certified Crew Trainer

HJMAC McDonalds
06.2021 - 09.2023

High School Diploma - undefined

Stephen Lewis Secondary School

Bachelor of Science - Computer Science

Sheridan College Institute of Technology and Advanced Learning

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Leonardo Oliveira