Leonardo Mileovic
Las Vegas,NV
Summary
Experienced Casino Operations Manager with 14 years in overseeing count room activities, team supervision, and payroll management. Expertise in training and scheduling staff, maintaining cash flow, and resolving guest issues. Led team meetings, ensured compliance, and conducted progressive meter reads to drive operational efficiency and enhance customer satisfaction.
Overview
1
1
Certification
1
1
year of post-secondary education
5
5
years of professional experience
Work History
Player Services Manager
Rio Casino & Hotel
Las Vegas, NV
07.2025 - 01.2026
- Developed comprehensive training program for new Player Services staff, improving customer satisfaction and reducing onboarding time.
- Trained and mentored new Player Services Reps and Supervisors, creating a collaborative environment that enhanced service delivery and guest satisfaction.
- Communicated with guests regarding any issues they had at the Player Services Cage.
- Helped Gold and Platinum guests with any disputes they had regarding there visit.
- Helped ensure guests were given free play chips for Table Games.
- Facilitated team collaboration through regular meetings, promoting open communication and enhancing service delivery.
- Held team meetings to communicate any changes to the Player Services Department.
- Processed payroll for employees in a timely manner.
- Administered progressive discipline to staff members.
- Acquired knowledge of all Cage operations including Front Bank, Main Bank, Marker Bank, and Fill Banks.
- Checked credit apps daily and processed any new accounts into NCC and Central Credit.
- Dropped Passport Kiosks, ATMs, JDUs and recyclers and filled them with money.
- Took in employee banks and maintained proper cash flow levels in the recycler.
- Checked credit apps daily and processed any new accounts into NCC and Central Credit.
- Communicated with guests regarding issues they had at the Player Services Cage.
- Processed documents through veridocs to ensure proper identification was saved into IGT.
- Entered in the players club free play.
- Worked with IT to ensure all equipment was correctly installed in the Casino Cage.
- Worked with IT to ensure troubleshooting of Currency Counters in the Casino Cage.
- Worked with IT to ensure tickets were put into the system for Help Desk.
Casino Operations Manager
WildFire Rancho
Las Vegas, NV
05.2024 - 07.2025
- Conducted drops for Everi Kiosk, slots, and Stadium R&S kiosks to ensure accurate financial handling.
- Verified paperwork for R&S writers and Cage Cashiers prior to transport to Audit to ensure compliance and accuracy.
- Assisted in verifying and processing jackpot payouts for guests.
- Supervised daily routines to ensure compliance was met.
- Conducted Progressive Meter reads nightly.
- Managed supply ordering through Oracle ERP/ODP to maintain inventory levels.
- Used HCM to conduct Payroll/PTO requests.
- Helped train new hires.
- Attended mandatory management meetings and training sessions.
- Helped de-escalate and resolve guest issues.
- Worked with security to resolve any issues that persisted on the property.
- Helped troubleshoot issues with machines we used daily.
- Interviewed candidates to assess their qualifications for open positions.
- Used Infogen POS to help put it orders for the Restaurant, and Bar.
- Rotated and replaced Liquor on the Liquor tree when bottles were empty.
- Administered disciplinary actions to enforce company guidelines.
- Assisted IT team with tracing and installing new Ethernet wiring for Race and Sports Kiosks.
Count Team Manager
Aria Resort & Casino
Las Vegas, NV
02.2024 - 05.2024
- Managed daily operations in Count Room to ensure efficiency and accuracy. in the Count Room.
- Supervised the casino resort team during guest service operations, fostering a collaborative environment for optimal guest experiences.
- Oversaw daily activities in Count Room, facilitating secure and precise financial reconciliations.
- Monitored gaming floor procedures and maintained property safety standards while on the daily drops.
Count Team Supervisor
Durango Casino & Resort
Las Vegas, NV
10.2023 - 02.2024
- Managed daily operations in the Count Room to ensure accurate financial reporting.
- Scheduled and coordinated staff shifts, optimizing coverage and operational efficiency across Durango Casino & Resort Count Team.
- Supervised a casino resort team during guest service operations, enhancing service quality.
- Monitored gaming floor procedures and maintained property safety standards while on the daily drop.
Count Team Manager
Treasure Island
Las Vegas, NV
08.2022 - 10.2023
- Managed daily operations in Count Room, ensuring compliance and accuracy in cash handling.
- Supervised a casino resort team to enhance daily guest service operations.
- Coordinated staff schedules and shift coverage for the Treasure Island Casino Count Team to improve workflow and service delivery.
- Monitored gaming floor procedures and ensured compliance with safety standards during daily drop.
Soft Count Manager
Grand Sierra Resort & Casino
Reno, NV
04.2022 - 12.2022
- Managed daily operations in the Count Room to ensure accuracy and compliance.
- Supervised soft count room procedures at Grand Sierra Resort & Casino, maintaining strict adherence to gaming regulations and operational standards.
- Verified drop boxes and currency counts for slot and table games.
- Assigned roles to count team members during shifts, optimizing team efficiency and ensuring adequate coverage.
Supervisor – Drop Count
Venetian & Palazzo
Las Vegas, NV
11.2021 - 04.2022
- Managed daily operations in the Count Room to ensure accurate cash handling.
- Coordinated shift coverage and assigned daily tasks at Palazzo, enhancing staffing efficiency and maintaining service quality.
- Led floor staff at the Venetian resort during guest service operations to enhance guest experience.
Count Team Manager
Suncoast Hotel & Casino
Las Vegas, NV
02.2021 - 11.2021
- Conducted all counts/ drops needed for day-to-day operations.
- Conducted 1-on-1s, annual reviews, and led team meetings to enhance team engagement and performance.
- Verified all paperwork for the Count Room before transferring it to Accounting/Finance.
- Assisted in troubleshooting daily machine issues to maintain operational efficiency.
- Conducted all disciplinary action needed to ensure employees were adhering to company guidelines.
- Conducted training sessions for new hires to ensure they understood their roles and responsibilities.
- Conducted interviews for the hiring process.
- Conducted interviews for the hiring process.
- Managed a day-to-day list of machines dropped on the Slots Floor to ensure all machines were dropped on a weekly basis.
- Ordered needed supplies from AS 400/Office Depot/Staples.
- Used Kronos to conduct Payroll/PTO requests.
- Conducted counts and drops for daily operations.
- Kept contact with Surveillance, addressed any issues they brought to my attention.
Education
Cheyenne HS
North Las Vegas, NV 08.2009 - 06.2010
Skills
- Cage operations
- Cash handling
- Count room procedures
- Payroll administration
- Compliance reporting
- Inventory ordering
- Problem solving
- Attention to detail
- Staff training
- Adaptive thinking
- Performance review
Personal Information
Driving License: Driver's License
Certification
Food Handler Certification, Alcohol Beverage Control (ABC) license, Gaming license
SKILLS
Driving License: Driver's License
Timeline
Player Services Manager
Rio Casino & Hotel
07.2025 - 01.2026
Casino Operations Manager
WildFire Rancho
05.2024 - 07.2025
Count Team Manager
Aria Resort & Casino
02.2024 - 05.2024
Count Team Supervisor
Durango Casino & Resort
10.2023 - 02.2024
Count Team Manager
Treasure Island
08.2022 - 10.2023
Soft Count Manager
Grand Sierra Resort & Casino
04.2022 - 12.2022
Supervisor – Drop Count
Venetian & Palazzo
11.2021 - 04.2022
Count Team Manager
Suncoast Hotel & Casino
02.2021 - 11.2021
Cheyenne HS
08.2009 - 06.2010