LEONARDO MARTIN GABRIEL
Kitchener,ON
Summary
Business professional with 3+ years of experience in Accounts Receivable and Sales Operations, with additional Canadian experience in quality assurance and operations. Skilled in accounts reconciliation, invoicing, collections, billing issue resolution, SAP ERP, CRM systems, and Microsoft Excel. Strong analytical, customer service, and problem-solving skills with experience supporting cross-functional teams and improving operational processes.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Food Service Technician
Erie Meats
Listowel, Canada
06.2026 - Current
- Ensured product integrity and regulatory compliance through thorough QA inspections and precise production documentation
- Followed food safety, WHMIS, and SOPs in fast-paced manufacturing environment to maintain high safety standards
- Collaborated with team to achieve daily production targets and streamline workflow efficiency
Package & Cargo Handler (Part Time)
FedEx Express
Cambridge, Canada
05.2025 - Current
- Operated RF scanners to sort, load, and unload packages with 100% accuracy in routing and timely shipment processing. Safely managed packages of all sizes/weights in compliance with lifting and material-handling procedures
- Maintained label accuracy and streamlined package flow, contributing to daily productivity and operational KPIs
- Collaborated with team and supervisors to address package discrepancies, ensuring compliance with warehouse safety and 5S standards
- Trained and certified in dangerous goods, workplace safety, fire extinguisher use, and T-stack operations.
Sales Operations Associate
Market Star
Hyderabad, India
10.2023 - 08.2024
- Managed merchant onboarding for DoorDash; tracked pipelines and KPIs to achieve monthly targets
- Coordinated with field sales for timely store launches and maintained records in CRM + Excel.
- Analysed onboarding data to support decisions and improve activation rates
Accounts Receivable Analyst
Genpact
Hyderabad, India
11.2021 - 07.2023
- Managed high-value delinquent accounts and resolved aged receivables through negotiation of payment plans, enhancing cash flow. Investigated billing and payment discrepancies in CMS, ensuring accurate reporting.
- Partnered with District Managers and Cash Applications to resolve complex issues and ensure timely posting of payments. Trained new hires on Tier 1 processes and customer service standards to maintain service quality.
- Managed invoicing processes and ensured timely billing for client accounts.
- Reconciled customer accounts to maintain accurate financial records.
- Collaborated with cross-functional teams to resolve payment discrepancies.
Education
PG Diploma - Strategic Global Business Management
Conestoga College
Kitchener, ONBachelor of Commerce - Computer Applications
Bhavan's Vivekananda College
HyderabadSkills
- Accounts Receivable
- Collections
- Accounts Reconciliation
- Invoicing
- Payment Resolution
- Billing
- Sales Operations
- Customer Support
- CRM Systems
- Data Management
- SAP ERP
- Microsoft Excel (PivotTables, VLOOKUP, Reporting)
- SQL (Basic)
- Quality Control
Certification
- Workplace Health & Safety Training, Occupational Health & Safety Awareness, 2026
- Shopify E-Commerce Training, 2025
- Microsoft Excel for Data Analysis
- SAP ERP Fundamentals
- CRM Systems
- Business Analytics
Timeline
Food Service Technician
Erie Meats
06.2026 - Current
Package & Cargo Handler (Part Time)
FedEx Express
05.2025 - Current
Sales Operations Associate
Market Star
10.2023 - 08.2024
Accounts Receivable Analyst
Genpact
11.2021 - 07.2023
PG Diploma - Strategic Global Business Management
Conestoga College
Bachelor of Commerce - Computer Applications
Bhavan's Vivekananda College