Leonardo Martinez
Vancouver,British Columbia
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Frequently commended for contributions to continuous improvement and increased quality to accomplish company best interests. Dedicated and energetic with proven history of implementing corrective actions to drive quality and improve efficiency. Provides limitation of liability by applying foresight and forecasting techniques to all proposed designs and manufacturing processes.
Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Quality Technician
Creation Technologies
05.2022 - Current
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Support as backup for the Quality Engineer for manufacturing and operations related activities, including but not limited to MRB reviews, daily manufacturing meetings .
- Collaborated with production staff to improve processes, reduce defects and optimize quality.
- Serve as support for the Quality Engineer within an assigned Customer Focus Team or designated functional area.
- Draft, edit, revise and update as necessary all documents associated with the Quality System, Quality Manual .
- Anticipates current and future issues and reports to Quality Engineer to minimize the negative impact.
- Summarize quality reports and analyze data to identify trends and opportunities for improving product quality and processes.
- Support any advanced quality planning requirements (PPAP, Process FMEA, Control Plans, SPC, MSA) when required by customers or otherwise.
- Review and manage the disposition of nonconforming products including transactions in the NCR Database/System
- Reviewed and validated quality requirements for manufacturing planning, supplier purchase orders, and engineering specifications to meet contract compliance regulations.
Quality Engineer NPI
Sargent Aerospace
06.2018 - 06.2021
- Launch of aerospace facility for hydraulic and machined components
- Performed product inspections and reported results detailing errors, failures and non-conformance.
- Assembly processes
- Performed quality inspections and drafted detail reports of non-conforming material issues
- Collaborated with management and inspectors to ensure adherence to quality standards
- Contributed to root cause analysis to determine core reason for failures and errors
- Determined most effective approaches to new projects by reading and analyzing blueprints, drawings and contracts.
- Collaborated in developing packaging and delivery solutions for manufactured products.
- Implementation of quality core tools to accomplish customer requirements.
Auxiliary Supervisor
Grupo Industrial ESD
01.2018 - 08.2018
- Supervise industrial and mechanic maintenance.
- Delegated work to staff, setting priorities and goals.
Customer Service Specialist
TE Connectivity
08.2017 - 06.2018
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Responded to customer requests for products, services and company information.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Compiled customer feedback and recommended service delivery improvements.
- Processed documentation and troubleshot discrepancies to build client rapport.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Education
College Degree - Engineering in Aeronautics Manufacture
Universidad Tecnologica De Guaymas
Guaymas, Sonora, Mexico04.2018
Skills
- Excellent written and oral communication skills
- Failure Investigation and Analysis
- Documentation and Reporting
- Project Scheduling
- Team Collaboration
- Root Cause Analysis
- Quality Assurance
- ISO 9001 Requirements
- Continuous improvement
- AS9100 internal auditor
- Process change documentation
- Contact with client
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Quality Technician
Creation Technologies
05.2022 - Current
Quality Engineer NPI
Sargent Aerospace
06.2018 - 06.2021
Auxiliary Supervisor
Grupo Industrial ESD
01.2018 - 08.2018
Customer Service Specialist
TE Connectivity
08.2017 - 06.2018
College Degree - Engineering in Aeronautics Manufacture
Universidad Tecnologica De Guaymas
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