Leonardo Granado
San Jose
Summary
Knowledgeable Housekeeping Supervisor with proven background in leading and managing housekeeping teams. Successfully improved operational efficiency through process enhancements and staff training. Demonstrated ability to maintain high standards of cleanliness and organization while effectively managing team collaboration and problem-solving. bilingual with strong attention to detail.
Overview
8
8
years of professional experience
Work History
Head Housekeeping Supervisor
Hilton Graden Inn
06.2023 - Current
- Streamlined inventory management, ensuring adequate supplies for quality service delivery.
- Overhauled lost-and-found procedures to minimize misplaced items while improving property-wide organization methods.
- Conducted regular staff meetings to address concerns, share feedback, and foster teamwork among housekeeping employees.
- Mentored new hires in proper housekeeping techniques, leading to faster integration into the team and improved performance levels.
- Completed schedules, shift reports, and other business documentation.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Maintained required records of work hours, budgets and payrolls.
Housekeeping supervisor
Hyatt De Anza Hotel
09.2020 - 06.2023
- In charge of assigning housekeeping tasks
- Manage the inventory and order supplies
- Inspect public areas and guest rooms to ensure they meet cleanliness standards
- Coordinate and scheduled housekeeping staff to ensure efficient coverage of all areas of the hotel
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
Room Inspector
Toll House
08.2017 - 07.2020
- Perform inspections of properties to ensure they are guest-ready per company standards and assist with ensuring overall guest satisfaction
- Communicate any issues found to the proper channel via software used by our company
- Preparing amenities and linens for housekeepers to take to their properties
- Clean and sanitize rooms, hallways, stairways, and guest areas
Education
Associate in Hospitality Managment - Hospitality Management
West Valley College
Saratoga, CA12-2026
High school diploma -
San Jose High School
06.2018
Skills
- Time Management
- Leadership
- Ability to Multitask
- PEP Software
- Microsoft Word
- Microsoft Excel
- Hotel Effectiveness
- Fast Learner
- Punctuality
- Employee motivation
- Strong leadership
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Head Housekeeping Supervisor
Hilton Graden Inn
06.2023 - Current
Housekeeping supervisor
Hyatt De Anza Hotel
09.2020 - 06.2023
Room Inspector
Toll House
08.2017 - 07.2020
High school diploma -
San Jose High School
Associate in Hospitality Managment - Hospitality Management
West Valley College
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