Leonardo Campos
Fonseca
Mississauga,ON
Summary
Key Competencies:
Hospitality Management Professional
Bringing a versatile and results-driven background in the hospitality industry, I demonstrate a consistent record of success in managerial and customer service roles. My expertise extends across diverse responsibilities, showcasing adept leadership that consistently drives teams to achieve outstanding results. Combining skills honed in both the automotive and hospitality sectors, I offer a unique perspective with a keen eye for detail, strong organizational abilities, and an unwavering commitment to delivering exceptional service.
Strategic Leadership: A proven track record of leading teams to achieve outstanding results, with a focus on driving excellence in customer service and managerial effectiveness.
Analytical Proficiency: A resourceful specialist with expertise in problem-solving and data analysis, contributing to the development of innovative solutions for complex challenges.
Technology Integration: Adept at quickly learning new technologies and processes, demonstrating a commitment to staying ahead in an ever-evolving industry landscape.
Project Management: Demonstrated success in managing multiple projects simultaneously, ensuring efficiency and delivering high-quality results.
Overview
7
7
years of professional experience
Work History
PPF SPECIALIST & AUTOMOTIVE DETAILER
MERCEDES BENZ BURLINGTON
02.2021 - Current
- Designated PPF Specialist out of a team of 10, specializing in flawless application on luxury and exotic cars
- Experience working with Xpel, 3M and Madico films
- Highly skilled at ceramic covering application and final auto preparation (polishing, paint correction, scratch removal etc.) Immaculate attention to detail results in exceptional car detailing and maximum customer satisfaction
- Comfortable working with all required machinery, including vinyl cutting plotter machine
- Experienced in applying window tint.
GENERAL MAINTENANCE LABOURER
QRMI
09.2020 - 02.2021
- Proactively identified and addressed property concerns prior to becoming problematic
- Responsible for the general maintenance and upkeep of eight commercial properties
- Handled all exterior seasonal requirements: snow removal, salting, hedge trimming, leaf removal etc
- Maintained essential building equipment: air conditioning, hydraulic, filtration, electrical and sewage systems etc
- Responsible for safely driving large Sprinter van and various equipment around Southwestern Ontario.
SEASONAL CUSTOMER SERVICE REPRESENTATIVE
LCBO
05.2020 - 09.2020
- Provided exceptional customer service helping patrons locate desired products, select gifts according to budget and taste, assist in locating products not carried at our location
- Consistently balanced till while handling all cash, debit, credit, and gift card transactions
- Maintained 'ready for business' presentation of store shelves
- Responsible for upholding all Ontario covid health and safety regulations.
MERCHANDISER
CHARTON HOBBS
11.2019 - 12.2019
- Responsible for holiday value add application in LCBOs from Hamilton - Kingston
- Established relationships with LCBO managers and staff
- Applied value add, checked for promotional signage, and highlighted low inventory.
FOOD AND BEVERAGE MANAGER
HAVANO'S BAR
02.2019 - 10.2019
- Implemented a new food and beverage program, incorporating charcoal-grilled meat dishes and a curated wine program, alongside daily features to increase sales
- Designed and developed a new, eye-catching menu, with supporting digital video footage and photos to highlight the business' new offerings via social media channels
- Responsible for hiring, firing, and training all staff, both front and back of house
- Ordered and purchased all required inventory, managed weekly levels, completed all bookkeeping duties, and handled the restaurant's payroll.
QUALITY ASSURANCE AND CUSTOMER SERVICE MANAGER
MELIA CAYO SANTA MARIA HOTEL
04.2017 - 01.2019
- Responsible for the entire guest experience and meeting all corporate quality expectations, including providing exceptional VIP service, addressing and rectifying all customer complaints, and guaranteeing the highest level of customer satisfaction to generate repeat business across three independent locations
- Increased repeat client business by 6% in 2018 (from 29% to 35%), resulting in an incremental $775,000 in FY2018
- Managed 7 direct reports on the quality and customer service team, while working collaboratively with the other 11 departments (marketing, accounting, security etc.) Launched a new Corporate standards of service program across all departments to reduce costs while increasing guest satisfaction.
CUSTOMER SERVICE REPRESENTATIVE
MELIA LAS DUNAS HOTEL
01.2017 - 04.2017
- Facilitate the check-in/check-out process of all guests, while providing exceptional customer service throughout the duration of their stay
- Took on incremental responsibilities assisting the quality and customer service manager via cross-department inspections, handling incident reports, and ensuring resolutions were achieved in a timely manner in order to ameliorate negative customer experiences
- Championed multiple customer service initiatives to maintain robust repeat business (special dinners for repeat clients, in-room welcome gifts, extended check out times etc.)
Education
UNDERGRADUATE DEGREE IN PHYSICAL EDUCATION -
UNIVERSIDAD DE CIENCIAS, CULTURA FISICA Y DEPORTE
06.2015
Skills
- Read, write and speak Spanish, English, and Italian
- Excellent coaching and team building abilities
- Meticulous attention to detail
- Solution-focused problem solver
- Exceptional cross-functional team player
- Quality Assurance
- Supply Management
- Customer Relations
- Machinery Maintenance
- Management Collaboration
- Customer service
- Project Planning
- Adaptability
References
AVAILABLE UPON REQUEST
Languages
English
Full Professional
Spanish
Native or Bilingual
Italian
Limited Working
Timeline
PPF SPECIALIST & AUTOMOTIVE DETAILER
MERCEDES BENZ BURLINGTON
02.2021 - Current
GENERAL MAINTENANCE LABOURER
QRMI
09.2020 - 02.2021
SEASONAL CUSTOMER SERVICE REPRESENTATIVE
LCBO
05.2020 - 09.2020
MERCHANDISER
CHARTON HOBBS
11.2019 - 12.2019
FOOD AND BEVERAGE MANAGER
HAVANO'S BAR
02.2019 - 10.2019
QUALITY ASSURANCE AND CUSTOMER SERVICE MANAGER
MELIA CAYO SANTA MARIA HOTEL
04.2017 - 01.2019
CUSTOMER SERVICE REPRESENTATIVE
MELIA LAS DUNAS HOTEL
01.2017 - 04.2017
UNDERGRADUATE DEGREE IN PHYSICAL EDUCATION -
UNIVERSIDAD DE CIENCIAS, CULTURA FISICA Y DEPORTE
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