Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service. Ready to help team achieve company goals.
Hi, I’m
Leonardo Cubillos
Montreal,QC
Summary
Overview
5
years of professional experience
Work History
Concentrix
Service Coordinator
01.2020 - 03.2023
Job overview
- Assessed customer needs in regards to medical insurance and developed solutions to meet needs.
- Communicated with service leads and providers to provide updates on work progress.
- Efficiently assisted service workers with given requests to maintain customer satisfaction and quickly rectify issues.
- Developed efficient processes and procedures to achieve prompt delivery and completion of service projects.
Wise Up
Teacher
08.2018 - 01.2020
Job overview
- Designed detailed learning plans for struggling students based on test, homework and assignment records.
- Evaluated students' understanding of course material through examinations and in-depth essay writing.
- Registered student progress and attendance on database to enable tracking history and maintain accurate records.
- Graded and evaluated student assignments, papers, and course work.
Education
TESOLBogotá, Colombia.
No Degree from Teaching English To Speakers of Other Languages (TESOL)
07.2017
University Overview
Universidad Pedagógica NacionalBogotá, Colombia
No Degree from Education
06.2013
University Overview
Skills
- Customer Expectations Management
- Client Advocacy
- Applicant Support and Service
- Assigning Cases
- Professional Speaking
- Product and Service Expertise
- Navigation Tools
- Patient Service and Assistance
- Email Correspondence
Timeline
Service Coordinator
Concentrix
01.2020 - 03.2023
Teacher
Wise Up
08.2018 - 01.2020
TESOL
No Degree from Teaching English To Speakers of Other Languages (TESOL)
Universidad Pedagógica Nacional
No Degree from Education