Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Leonardo Cabral

Toronto,ON

Summary

Hands-on Lead Bartender successful at consistently delivering highest quality service. Fast and efficient worker goes extra mile to sell more and keep customers satisfied. Well-versed in specialty drink preparation, including specialty drinks. Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus. Industrious Bartender with broad experience in variety of bars. Remains calm and poised in fast-paced environments. Prepared to handle high-volume service situations.

Overview

24
24
years of professional experience

Work History

Server/Lead Bartender

Dana Hospitality Inc
Toronto, ON
03.2012 - Current
  • Talked easily with patrons to build rapport and earn repeat business.
  • Met customer, business operations and server needs with minimal errors or delays.
  • Stocked bar with beer, wine, liquor and related supplies.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Planned and coordinated special events to boost customer numbers and profits.
  • Advertised, marketed and recommended drink options to guests.
  • Ordered and maintained inventory of bar products, alcohol, soft drinks and supplies to drive high volume of sales.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Reduced inventory losses and moved older products by creating new drink menu items.
  • Offered seating and other special accommodations to customers according to preferences and dining area volume.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.

Event Operations Supervisor

Eglinton Grand
Toronto, ON
04.2005 - 02.2010
  • Advised guests on special events and product promotions.
  • Checked facilities and units to keep areas neat and welcoming.
  • Scheduled employees for special events and supervised ticket takers, ushers and specialized services workers.
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
  • Trained, managed and motivated employees to promote professional skill development.
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
  • Represented integrity and professionalism in business, serving as mentor and role model to staff.
  • Directed all day-to-day operations of event facility to provide safe and enjoyable guest experience.
  • Accurately managed shipment processing, providing direction to associates and overseeing inventory activities.
  • Identified and solved complex strategy problems to drive organizational goals.
  • Directed all day-to-day operations of event facility to provide safe and enjoyable guest experience.
  • Engaged professionally with vendors and customers to build rapport and nurture relationships.
  • Managed special projects through effective emergency resolution.
  • Empowered staff members to contribute to continuous improvement, quality and growth of company.

Server/Bartender

Albany Club
Toronto, ON
11.1999 - 08.2005
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Cleared table and bussed dishes to allow for quick setups.
  • Stocked server areas with supplies before, during and after shifts.
  • Set up dining room to meet hospitality and service standards.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Developed strong and lasting resident relationships.
  • Greeted newly seated guests promptly, filled water glasses and brought bread to table.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Set up tables and counters to prepare dining and serving areas.

Education

Certificate - Wedding And Event Coordinating

George Brown College
Toronto, ON
10.2008

Skills

  • Proficient in Mixology
  • Health Codes Compliance
  • Suggestive Selling
  • Teamwork and Professionalism
  • Multitasking and Prioritization
  • Bar Operations and Logistics
  • Professional Service Standards
  • Supply and Inventory Maintenance
  • Self-Motivated
  • Good Conversationalist
  • Banquet Events
  • Bartending License
  • Ordering Supplies
  • Opening and Closing Procedures
  • Food Sales and Promotion
  • Wine Knowledge
  • Friendly and Outgoing
  • Craft Beer Expertise
  • Food Service Management
  • Organized and Detail Oriented

Accomplishments

  • Increased team productivity with morale-boosting incentives.
  • Recognized for outstanding customer service.
  • Consistently maintained high customer satisfaction ratings.

Timeline

Server/Lead Bartender

Dana Hospitality Inc
03.2012 - Current

Event Operations Supervisor

Eglinton Grand
04.2005 - 02.2010

Server/Bartender

Albany Club
11.1999 - 08.2005

Certificate - Wedding And Event Coordinating

George Brown College

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Leonardo Cabral