Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Leonardia Hamilton

Surrey,BC

Summary

A passionate and inspiring customer service professional seeking to utilize the experience I have and gain more experience by exploring my skills and abilities in all aspects. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

3
3
years of professional experience

Work History

Customer service representative

Alorica
01.2020 - 03.2023
  • Assist customer with issues and concerns they’re experiencing, during the use of the product and other service
  • Respond to customer inquiries via phone and/or emails
  • Ability to maintain documentation in accordance with contract requirements
  • Resolve customer complaints and issues in a timely and professional manner
  • Completing internal and external clients reports, including maintaining client database.

Event planner/Customer Service

Royals
04.2023 - 01.2023
  • Help Develop themes for events
  • Assisting in finding a venue
  • Monitor customer satisfaction and provide feedback to management
  • Answer phone calls from customers and assist them with customer inquires and/or concerns
  • Maintain accurate customer records and update database.

Education

High School Diploma -

Ascot High School
Jamaica

Skills

  • Organized
  • Efficient
  • Creative
  • Attention to detail
  • Time management
  • Communication
  • Problem Solving
  • Hair Stylist

Languages

English
Native or Bilingual

References

Available upon Request

Timeline

Event planner/Customer Service

Royals
04.2023 - 01.2023

Customer service representative

Alorica
01.2020 - 03.2023

High School Diploma -

Ascot High School

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Leonardia Hamilton