Leonard Ritchinson
Kamloops,BC
Summary
Highly motivated and results-oriented professional seeking to utilize my strong analytical and interpersonal skills in a management position within the banking or insurance sector. Renowned for being a quick learner, effective team player, and excellent communicator, with a proven ability to develop strong relationships. Eager to contribute to a reputable organization and take on challenging opportunities to further enhance my expertise. My ability to quickly grasp new concepts, collaborate effectively with teams, and communicate clearly will enable me to excel in a management role, driving success and fostering growth within the organization.
Overview
5
5
years of professional experience
Work History
Kitchen Staff Member
Mc Donalds
05.2023 - Current
- Backed up senior kitchen staff with light food preparation.
- Attended fire and manual handling training.
- Handled food prep and service needs for parties and large events.
- Helped set up banquet halls or event spaces by arranging tables, chairs, and place settings.
- Monitored inventory levels of kitchen supplies and reported shortages to supervisors when needed.
- Monitored and recorded food temperatures on regular cycle time.
- Checked refrigerator temperatures regularly to ensure proper food storage conditions.
Customer Service Representative
Walmart
05.2021 - 04.2022
- Handled customer inquiries, payments and service requests.
- Participated in regular team meetings, sharing insights and best practices with colleagues.
- Analyzed data trends to identify opportunities for improvement in customer journey.
- Sought out opportunities to improve [Product or Service] and related customer experiences.
- Assisted customers with billing issues, using self-service tools and troubleshooting service concerns.
- Resolved customer complaints in timely and effective manner.
- Collaborated with cross-functional teams to improve overall customer experience.
- Implemented feedback from customers to enhance products and services offered.
- Managed multiple customer accounts simultaneously, prioritizing tasks as needed.
- Helped management improve department and processes with real-time feedback.
Sales Associate
Willis Tower Watson
10.2019 - 05.2020
- Worked for Willis Tower Watson an MNC in Risk and Insurance Management.
- Established strong customer relationships with regular outreach and follow-ups to maintain high satisfaction rate.
- Scheduled on-site visits and presentations to connect with new, established and potential clients.
- Expanded client base with powerful marketing, cold calling and referral management.
- Explained different options to prospective clients and recommended suitable insurance policies.
- Collaborated with colleagues to reach business goals, maximize leads and generate sales opportunities.
Education
Diploma - Marketing
Thompson Rivers University
Kamloops10.2023
Bachelor of Management Studies - Business Management
Ratnam College of Arts,Science & Comerce,Bhandup(W
12.2018
Commerce - Banking And Finance
NES National Jr. College, Bhandup
12.2015
Skills
- Quick Learner
- Excellent Communication Skills
- Efficient Team Worker
- Developing Excellent Relationship
- Equipment operation
- Teamwork and collaboration
- Stress management
- Customer service orientation
- Time management abilities
- Inventory management
- Conflict resolution
- Effective communication
Languages
English
Full Professional
Malayalam
Professional Working
Hindi
Full Professional
Marathi
Limited Working
Timeline
Kitchen Staff Member
Mc Donalds
05.2023 - Current
Customer Service Representative
Walmart
05.2021 - 04.2022
Sales Associate
Willis Tower Watson
10.2019 - 05.2020
Diploma - Marketing
Thompson Rivers University
Bachelor of Management Studies - Business Management
Ratnam College of Arts,Science & Comerce,Bhandup(W
Commerce - Banking And Finance
NES National Jr. College, Bhandup
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