Leonard March

• Developed engaging lesson plans tailored to diverse learning needs and backgrounds.
• Facilitated interactive classroom activities to enhance student participation and language retention.
• Implemented assessment tools to evaluate student progress and adapt teaching strategies accordingly.
• Provided individualized support to students, fostering confidence in their English language skills.
• Collaborated with colleagues to create a supportive learning environment for immigrant students.
• Utilized technology resources to enhance language instruction and improve student engagement.
• Participated in professional development workshops to continuously improve instructional techniques and methodologies.

• Managed end-to-end travel arrangements, ensuring seamless experiences for clients.
• Utilized industry-specific software to streamline booking processes and enhance client satisfaction.
• Developed customized travel itineraries based on client preferences and budget constraints.
• Consulted with customers to assess needs and propose optimal solutions.

• Established strategic partnerships with key industry stakeholders to expand service offerings.
• Developed and implemented property verification processes to enhance service quality and efficiency.
• Conducted comprehensive audits of property documentation to ensure compliance with industry standards.
• Trained and mentored staff on best practices in property verification methodologies.

• Transitioned from full-time employment in February 2025
• Oversaw the successful completion of high-stakes projects, exceeding client expectations and delivering exceptional results.
• Led cross-functional teams in implementing process improvements that increased operational efficiency.
• Facilitated group discussions to gather client feedback, driving enhancements in service offerings.
• Liaised between departments as key point of contact, fostering collaboration on projects involving multiple teams.
• Analyzed customer data to identify trends, guiding strategic decision-making processes.

• Health Care Professional - worked with Dentists, Doctors and Veterinarians.
• Cultivated strong client relationships, resulting in increased customer satisfaction and loyalty.
• Analyzed market trends, identifying new business opportunities to improve service offerings.
• Developed comprehensive account strategies, maximizing revenue growth and client retention.
• Led cross-functional teams in implementing solutions tailored to client needs and objectives.

• Developed strategic account plans to align services with client goals and needs.
• Cultivated strong client relationships to enhance customer satisfaction and retention.
• Led cross-functional teams to deliver customized solutions for diverse client challenges.
• Analyzed market trends to identify opportunities for business growth and expansion.

TQUK Level 5 Certificate

150 Hours of Coursework and 20 hours of Teaching Practice