Leonard Manalo
Garden Grove
Summary
Detail-oriented and customer-focused professional with strong experience in technical support, workflow coordination, and client satisfaction. Background in assembly, customer service, and operational oversight with a proven ability to manage multiple tasks accurately and efficiently. Skilled at problem-solving, cross-team communication, and maintaining high service standards. Seeking to support Ambry Genetics as an Account Specialist I by delivering exceptional client service, ensuring accuracy in order processing, and contributing to seamless laboratory operations.
Overview
6
6
years of professional experience
Work History
Cable Harness Assembler
Winchester Interconnect
05.2025 - Current
- Follow technical instructions to assemble cable harnesses with high precision and quality control
- Review documentation and ensure accuracy in parts, measurements, and specifications
- Meet daily and weekly production deadlines through effective time management and task prioritization
Ride Operator
Disneyland Parks
04.2023 - 05.2025
- Communicated clearly and professionally with thousands of guests daily, ensuring safety and a positive experience
- Operated complex ride systems with strict attention to safety protocols and operational procedures
- Resolved guest concerns calmly and efficiently in high-pressure environments
Customer Service Representative
Levoit
10.2022 - 04.2023
- Assisted customers with product questions, troubleshooting, and warranty processes through phone and email
- Handled order issues, escalations, and product replacements while maintaining high customer satisfaction
- Communicated product information clearly and effectively to diverse customers
Supervisor
Ding Tea
11.2019 - 10.2022
- Supervised and trained staff on customer service, operations, and quality standards
- Managed inventory and daily store operations to ensure efficiency
- Provided leadership to maintain a positive and productive work environment
Education
High School Diploma -
Torrance High School
Torrance, CASkills
- Communication and Client Interaction
- Order Entry and Data Accuracy
- Time Management
- Multitasking and Prioritization
- Computer proficiency
- Problem Resolution
- Team Collaboration
- Leadership and Training
Timeline
Cable Harness Assembler
Winchester Interconnect
05.2025 - Current
Ride Operator
Disneyland Parks
04.2023 - 05.2025
Customer Service Representative
Levoit
10.2022 - 04.2023
Supervisor
Ding Tea
11.2019 - 10.2022
High School Diploma -
Torrance High School