LEONARD DELA VEGA
Ontario,Oshawa
Summary
To establish my career, enhance special skills and to help the company meet its goals. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Head – Project Delivery and Integration - Business Analysis
CIS Bayad
Pasig City
09.2021 - Current
- Meet with decision makers, systems owners, and end users to define business, financial, and operations requirements and systems goals, and identify and resolve systems issues
- Lead design sessions in prototyping new systems for the purpose of enhancing business processes, operations, and information process flow
- Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems
- Identify and establish scope and parameters of systems analysis in order to define outcome criteria and measure-taking actions
- Collaborate in the planning, design, development, and deployment of new applications, and enhancements to existing applications
- Create systems models, specifications, diagrams, and charts to provide direction to developers
- Coordinate and may perform in-depth tests, including end-user reviews, for modified and new systems, and other post-implementation support
- May provide orientation and training to end users for all modified and new systems
- Lead other Business Analyst, works with multiple teams and manage entire project.
Business Analyst/QA
Geniusto International Ltd.
Taguig
02.2021 - 08.2021
- Review, Analyze Business Process, provide solution for integration projects for Core Banking Systems and Digital Transformation (Payment System, Mobile Banking etc.)
- As BA I design and maintain technical and project documentation, seek and test technological solutions that satisfy business requirements, provide guidance and technical support on system development, implementation, and administration, Discover and defined problems
- Support the Project Manager for end-to-end project process
- As BA I undertake the needs and problems of business departments, and convert business requirements into development requirements, Create high level process definition documents and user manuals for the client
- I work with other project team members (international & local) to gather and analyze detailed information about the process design and impact.
Business Analyst
Amdocs Optima (PLDT Account)
Makati
08.2019 - 02.2021
- Review, Analyze and write sprint epic and provide solution for ESB and UI other related microservices integration
- As ESB (Enterprise Service Bus) and UI BA I write and analyze, plan and manage user stories
- As BA I design and maintain technical and project documentation, seek and test technological solutions that satisfy business requirements, provide guidance and technical support on system development, implementation, and administration, Discover and defined problems
- Support the scrum master for end-to-end project process
- As BA I undertake the needs and problems of business departments, and convert business requirements into development requirements, Create high level process definition documents and related artifacts as output of a Business Process Review
- I work with other project team members (international & local) to gather and analyze detailed information about the process design and impact
- I support process design delivery for business review and conducted walkthroughs
- Create and Analyzed report to design a solution and discuss to the team managers and provide some suggestions based on the findings.
IT Consultant /Business Analyst/ Systems Analysts
Globe Telecom
Taguig
08.2016 - 08.2019
- Review computers and computers Systems by the company and advise the proponent on ways to make processes more efficient
- Responsible for handling needs assessments analysis to align with their strategies
- My duty is to analyze business requirements
- Create and analyze reports based on solutions and designed offers
- Prepare documentation to ensure all requirements needed are captured
- Prepare proposal on the process if needed
- Conduct walkthrough or presentation of the projects and conduct UAT (User acceptance Testing)
- As BA, I review and analyze business requirements
- As BA I translate and simplify requirements
- Create process flow and diagrams
- Updating, implementing and maintaining procedures
- Discuss requirements to the reporting team for development
- Design business analysis and data recording systems for use throughout department
- Create and analyze report to design solution and discuss to proponent/ Team managers/ Sales/Marketing etc
- And provide some suggestion or solution based on the findings.
Business Systems Analyst (CBSSM- Simple Services Business Supp Sys Mgt.)
Philippine Long Distance Telephone Co.
Makati City
01.2015 - 08.2016
- Review computers and computers Systems by the company and advise the proponent on ways to make processes more efficient
- Responsible for handling needs assessments analysis to align with their strategies
- Analyze business requirements and process
- As BA, I conduct UAT (User Acceptance Testing) as part of the requirements
- Prepare documentation to ensure all requirements are met
- Prepare proposal on the process if needed
- Conduct walkthrough or presentation of the projects
- Review and analyze business requirements
- Create process flow, diagrams, process mapping and reports
- Perform system automation analysis
- Gather critical information from meetings with various stakeholders
- Accurately analyze and collect data for various types of business reports.
CRM (Customer Relations Management) Level 2 Supervisor (Cignal TV)
CIGNAL TV
Taguig
01.2011 - 07.2014
- Manage employees handling customer service answering inquiries, complaints via email, social media, and phone calls
- Prepare documentation, reports and analysis on how to improve customer satisfaction and sales
- Prepare reports on the daily productivity of every employee
- Conduct UAT for some company project regarding systems enhancement or other related issue within the group
- Create process flow and diagrams needed
- Assist manager to meet the company goals
- Regularly examine the data reports to locate and resolved issues.
Data Analyst/Information Analyst (CSBSSM - ConsPerf & Info Mgmt)
Philippine Long Distance Telephone Co.
Makati City
07.2009 - 12.2010
- Handling quality assurance for provisioning, billing, and other related issue of PLDT
- Gather data for the reports needed by the proponent and business
- Analyze reports
- Create process flow and diagrams needed by business
- Prepare documentation
- Create daily, monthly, and yearly reports to measure provisioning speed and sales
- Communicate the results of data analysis in written and verbal form to managers.
Customer Service Representative/ Service Order creator (PLDT 171)
INFOCOM TECHNOLOGIES INC.
Makati City
05.2007 - 03.2009
- Handling inbound and outbound calls for PLDT inquiries, request, and complaints/ responsible in-service order creation
- Analyze provisioning process if applicable on the said product and services
- Gather data and information for the reports
- Create process flow and diagram
- Prepare documentation
- Analyze Business needs and issues encountered.
Telesales Assistants (Inbound)
CATV Co. (Skycable)
San Juan
06.2006 - 05.2007
- Handling inbound calls for cable application and aftersales
- Analyze the product to offer for customer and solutions applicable on their concern.
Service Order Creator (Customer Care)
Philippine Long Distance Telephone Co.
Mandaluyong City
01.2006 - 05.2006
- Handling application provisioning of PLDT new and aftersales
- Create Job order for the entire request nationwide
- Analyze the product to offer for customer and solutions applicable on their concern.
Customer Teleservices Assistants (PLDT 171)
Philippine Long Distance Telephone Co.
Sampaloc Manila
05.2005 - 01.2006
- Handling inbound and outbound calls for PLDT inquiries, request and complaints/ responsible in-service order creation
- Analyze provisioning process if applicable on the said product and services.
Education
Bachelor of Science - Business Administration And Management
Polytechnic University of The Philippines
Manila05-2005
Skills
- Verbal Communication
- Recordkeeping
- Collaboration
- Research
- Decision-Making
- Quality Assurance
- Communication
- Multitasking
- Conflict Resolution
- Planning
- Self-Directed
- Interpersonal Communication
- Friendly, Positive Attitude
- Data Entry
- Organizational Skills
Birthplace
Mandaluyong City
Certification
- Business Analysis Fundamentals, SAS Management Incorporated, 02/2024, SAS-ATO/BAF/2021350
- Collaborative Skills in an Agile Environment, Guthrie-Jensen Consultants, 06/2022
- Advance Migrating to AWS (Technical), Amazon Web Services, 08/2021
- Business Conduct Educational Process, Amdocs, 06/2020
Birthday
04/01/1984
Personal Information
- Age: 39 years old
- Religion: Catholic
References
- Mylene M. Santos, 10th floor, Net One Bldg., Bonifacio Global City, Taguig, AVP (Cignal TV), 09199104296
- Johnson Ong, PLDT Pasig Business Office, Pasig City, Information Analyst (PLDT), 09202392898
- Debasis Mohanty, Pune, Tower 12 North 2 / N2-284, India, Business Analysis Specialist/Lead BA (Amdocs), 2091-56203
- Arnel Viador, Business Solutions Center, Meralco Compound, Ortigas Ave., Pasig City, Manager, Application Management ( Bayad), 09189203291
Timeline
Head – Project Delivery and Integration - Business Analysis
CIS Bayad
09.2021 - Current
Business Analyst/QA
Geniusto International Ltd.
02.2021 - 08.2021
Business Analyst
Amdocs Optima (PLDT Account)
08.2019 - 02.2021
IT Consultant /Business Analyst/ Systems Analysts
Globe Telecom
08.2016 - 08.2019
Business Systems Analyst (CBSSM- Simple Services Business Supp Sys Mgt.)
Philippine Long Distance Telephone Co.
01.2015 - 08.2016
CRM (Customer Relations Management) Level 2 Supervisor (Cignal TV)
CIGNAL TV
01.2011 - 07.2014
Data Analyst/Information Analyst (CSBSSM - ConsPerf & Info Mgmt)
Philippine Long Distance Telephone Co.
07.2009 - 12.2010
Customer Service Representative/ Service Order creator (PLDT 171)
INFOCOM TECHNOLOGIES INC.
05.2007 - 03.2009
Telesales Assistants (Inbound)
CATV Co. (Skycable)
06.2006 - 05.2007
Service Order Creator (Customer Care)
Philippine Long Distance Telephone Co.
01.2006 - 05.2006
Customer Teleservices Assistants (PLDT 171)
Philippine Long Distance Telephone Co.
05.2005 - 01.2006
Bachelor of Science - Business Administration And Management
Polytechnic University of The Philippines
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