Open To Work
Leonard Cunningham
Whitecourt,AB
Summary
Dedicated professional with expertise in effective communication, problem-solving, and customer relationship management. Committed to enhancing service delivery and maintaining safety compliance, ensuring positive client outcomes and satisfaction.
Overview
12
12
years of professional experience
Work History
Drive Support Worker
Mcman Youth and Family Services
Whitecourt, AB
08.2016 - 09.2025
- Facilitated conflict resolution in group sessions and individual meetings to promote positive interactions.
- Maintained accurate records of client interactions and service plans.
- Provided guidance to families regarding available community resources and services.
- Monitored client progress and communicated findings to case managers to support informed decision-making.
- Engaged in ongoing training to enhance service delivery and support methods.
- Communicated regularly with supervisors regarding progress of projects and completed tasks.
- Cultivated professional relationships with staff across various levels to enhance collaboration and service delivery.
Multiplex Attendant
Athabasca Regional Multiplex
Athabasca, Alberta
08.2013 - 07.2016
- Maintained cleanliness and organization of public areas throughout the multiplex.
- Monitored equipment and reported maintenance needs, contributing to seamless operations.
- Coordinated event setups, guaranteeing availability and proper arrangement of all resources.
- Implemented safety protocols for patrons during various recreational activities.
- Managed inventory of supplies, ensuring timely restocking for daily operations.
- Collaborated with team members to enhance overall visitor experience and engagement.
- Opened and closed establishment on time with proper setup and procedure.
- Eliminated safety hazards, removed soiled items, and collected trash from customer areas.
- Maintained customer service standards during each shift, enhancing patron satisfaction.
- Reported incidents of damage or loss to supervisor for immediate remediation.
- Resolved customer issues to maintain high standards of customer satisfaction.
- Informed management of any safety hazards or customer complaints immediately.
- Performed routine checks to ensure equipment and facilities were in good working condition.
- Implemented company policies and procedures to ensure compliance and safety.
- Assisted in organizing and setting up for events or special activities.
- Learned emergency protocols to effectively respond to incidents and ensure the safety of all patrons.
Education
Business Administration
Northern Lakes College
Peace River, AB05-2012
Skills
- Record keeping
- Safety protocols
- Inventory management
- Customer relationship management
- Team collaboration
- Service delivery enhancement
- Effective communication
- Problem solving
- Adaptability to training
- Safety compliance enforcement
- Heavy lifting
- Problem-solving
- Cleaning and sanitation
- Equipment maintenance
- Safety and compliance
- Maintenance
- Customer service
- Customer relations
- Loading and unloading procedures
- Verbal and written communication
- Data confidentiality
- Google drive
- Time management abilities
- Multitasking and prioritization
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeContract WorkSalary Range
$65000/yr - $200000/yrTimeline
Drive Support Worker
Mcman Youth and Family Services
08.2016 - 09.2025
Multiplex Attendant
Athabasca Regional Multiplex
08.2013 - 07.2016
Business Administration
Northern Lakes College