Summary
Overview
Work History
Education
Skills
Languages
Timeline
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LEONARD BROADHURST

Ramara,ON

Summary

Focused Supervisor accomplished in keeping gambling operations running smoothly. Devoted to customer service and game promotion. Works great with security and table staff to manage problems. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

40
40
years of professional experience

Work History

Production Worker

Muskoka Grown
03.2023 - 03.2025
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Resolved issues quickly to maintain productivity goals.
  • Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
  • Took on additional shifts during peak work periods to keep projects on schedule.

Delivery Driver

Amazon
11.2021 - 11.2022
  • Make point to point deliveries in a safe and efficient manner
  • Interact with customers in a friendly manner
  • Problem solve any issues that occur throughout the day
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.

Table Games Floor Supervisor

Casino Rama
04.2000 - 11.2021
  • Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck
  • Oversaw area games to maintain security and compliance
  • Trained employees in procedures, compliance standards and strategies for accomplishing objectives
  • Eliminated customer service issues by quickly resolving disputes and correcting problems
  • Boosted customer loyalty by offering consistent gaming standards and closely controlling dealers
  • Enforced safety rules and removed safety hazards while monitoring gaming floors
  • Monitored chips purchases, table inventories and player win ratios

Table Games Dealer

Casino Rama
01.1997 - 04.2000
  • Assessed and calculated multiple players' cards against table competitors and house hands to determine round or game results, winners, correct wagers and rotation of play
  • Maintained fast, smooth game pace by efficiently handling dice, chips, money and cards
  • Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation
  • Monitored players during each hand to identify possible cheating or other unscrupulous behavior

Bartender

Casino Rama
07.1996 - 01.1997
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Pizza Manager

Dino's 2 for 1
02.1992 - 06.1996
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty
  • Verified prepared food met all standards for quality and quantity before serving to customers
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers
  • Made deliveries when business levels were high
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies

Owner/Operator Courier Company

Excel Express
02.1985 - 09.1990
  • Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs
  • Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations
  • Made point to point deliveries in safe and efficient manner
  • Trained and motivated employees to perform daily business functions
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization

Education

No Degree - General Business Studies

Georgian College of Applied Arts And Technology
Barrie, ON

High School Diploma -

Collingwood Collegiate Institute
Collingwood, ON
06.1980

Skills

  • Guest relations
  • Teamwork
  • Training & Development
  • Critical thinking
  • Performance Optimization
  • Recordkeeping skills
  • Safe driving skills
  • Workplace cleanliness

Languages

English
Professional Working

Timeline

Production Worker

Muskoka Grown
03.2023 - 03.2025

Delivery Driver

Amazon
11.2021 - 11.2022

Table Games Floor Supervisor

Casino Rama
04.2000 - 11.2021

Table Games Dealer

Casino Rama
01.1997 - 04.2000

Bartender

Casino Rama
07.1996 - 01.1997

Pizza Manager

Dino's 2 for 1
02.1992 - 06.1996

Owner/Operator Courier Company

Excel Express
02.1985 - 09.1990

No Degree - General Business Studies

Georgian College of Applied Arts And Technology

High School Diploma -

Collingwood Collegiate Institute

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LEONARD BROADHURST